BEISReviews of beistravel.com

Paid $69 to ship a $99 backpack in 2-3 business days. Not only did the backpack not ship by the 3rd day, but zero updates from the company.........then when I contact them and request to cancel the order, they say 'it's too late'. Hmmmm, if it hasn't shipped yet, why is it too late????????? VERY POOR CUSTOMER SERVICE. DO NOT BUY FROM THIS SHOTTY COMPANY!!!!!!!!!!!!

They are misleading in their product descriptions so carefully when buying! Got their compressing travel packs 4 pc only to find out that only 2 actually compress... Customer service basically told me to F off and sent me a screenshot of their website description in small print - same screen shot had the titles of item “The Compression Packing Cubes 4 Pc in Black” right in capital bold letters! This wasn't my only order but will be the last for sure!

I found this company to be amazing. Best customer service I’ve ever experienced. They went above and beyond and solved my problem and then some. Highly recommend. Also their products are amazing!!! I have the carryon and it’s incredibly high quality.

J’ai acheté le backpack noir et c’est le meilleur investissement de voyage que j’ai pu faire ! Ça fait maintenant deux-trois ans que je l’ai et il est toujours aussi top ! Il me semble qu’il coûte pas loin de 100€ mais ça vaut vraiment le coup vu le prix des bagages cabines dans le compagnies aérienne maintenant. Il fait office de bagage cabine, et est très pratique. Seul bémol les brettelles qui descendent seules mais ça reste un très bon sac !

I ordered the sport thing from beis, when I went to use it for the first time, I noticed that the zipper was missing a notch causing it to get stuck when opening and closing. I reached out to beis with pictures. They responded almost immediately and offered a replacement. I did not expect such a quick turn around. I hope that the replacement has everything in tact. Great customer service team!!

I am extremely disappointed with the quality and service of Beis. I purchased a bag that fell apart after just over a year, despite having only used it three times during travel. When I contacted customer service, they suggested that it was normal wear and tear and offered a mere 15% refund as a goodwill gesture. This so-called gesture is worthless, as I have received similar discounts through their email promotions before. It's absurd to suggest that a bag should deteriorate so quickly. I expected better quality and customer care from a brand like Beis. Save your money and look elsewhere for better quality and service.

Purchased their "carry-on" bag, which it turns out doesn't actually fit in the overhead bins of any airlines. Fair enough, I should have read the description better, but the name is misleading. Contacted BEIS for a return and the representative I spoke to told me they don't do refunds and tried to refuse a return. Their website clearly says they accept returns up to 45 days after purchase, and the Consumer Contracts Regulations of 2013 in the UK state that returns must be accepted for online purchases for up to 14 days. They were obviously hoping we'd just give up and it took further complaints to finally get the refund. Scummy company with an attempted illegal returns policy. Definitely avoid!

Customer service is terrible. Package was delivered late, despite paying for rush shipping. There is no way to reach them by phone and by email they are slow to respond and not helpful - not even willing to credit back the rush shipping cost. Lots of options when buying luggage. I will never go back there and instead focus on the many competitors that value their customers.