BEISReviews of beistravel.com

So disappointed with the quality of the bag. Main zipper pulled away from the bag on the first use. I contacted them with photos and they issued a new bag after a few emails, only to receive the new one and the same issue occurred within the first day of using the new one. I contacted them to request to return the bag for a refund and have been advised only a very small partial refund would be issued. Safe to say I wouldn't recommend them now, quality is poor and lacking customer service. I've also reported this issue to the ACCC.

they sent me the wrong bag. I emailed them & heard back two days later. Had to send photos of the incorrect bag. Dropped it off to be returned, 10 days later they still have not sent out new bag. Emailed them again and they said the warehouse is very busy. Still do not have the gift for my daughter. Awful customer service.

Very disappointed in customer service from this company. I signed up for email and text updates for the 15% discount as a 1st time buyer. I took some time to select several luggage pieces and once I was ready to place my order the discount code no longer worked (approx 5-7 days later). I ask customer service over email if they could reinstate the discount code as I didn’t know there was a short time limit. The long convoluted response I received indicated they could not, sighting code bundling and other limitations in their fine print that I’m not looking to apply. I simply wanted to use the code advertised. Very disappointed their customer service department isn’t more friendly, or service oriented.

Bought the Beis Carry on Roller! Had been happy, seemed like a nice bag. But after using it 4 times the extendable handle jammed. Unusable. I contacted the company to see how to access the guarantee and get it fixed…no response. Not happy. They are not inexpensive bags so this seems unfortunate. Based on this experience would not recommend. They are great at advertising, maybe not so great at customer care.

My weekender bag’s handles ripped in 2 places after only a few uses. Total junk. Customer service says the item didn’t come that way and therefore is wear and tear. Save your money and buy a tote from Walmart it will last longer.

Had two different orders from Beis. Submitted refund requests and received return labels. Returned two bags in one package and now customer service is saying that they only received 1 bag and that the other is in transit which is not correct. This company has been a nightmare to deal with and I will never purchase another bag from it again. I am even returning the bag that I actually liked because the customer service was so bad. Beware.

I received a weekender bag for my birthday gift and the very first time I used the bag the strap broke off from the stitching and I reached out to the customer support and they could not do anything because I could not give them an order number. It was a gift and I didn’t receive a gift receipt. I could understand if I have used it over and over but the first time using it broke. Bad customer service and poor quality.

My wife purchased a carry on suitcase less than a year ago. The bar on the extension hand took a hit in travel and would not extend all the way. Superb customer service replaced the item right away. This company stands by their product and we are now life long customers.