BEISReviews of beistravel.com

Beis Customer Service is horrible, I never write reviews, but their response time is unacceptable. I am in need of exchanging an item, but their system is having system issues and won't let me generate a return label. I contacted customer service over 12 days ago and still have no resolution after multiple attempts at contacting them. Very bad customer service. I would buy elsewhere. Much better-quality luggage's in this price point! Good luck if you're ever trying to return or have issues with your luggage.

I ordered a few things for xmas, the most expensive shipped by itself and was to my front door in 3 days. Awesome! The second shipment was 2 smaller things, which unfortunately was given to OnTrac to deliver. They left it on someone else’s porch, provided a picture of this wrong porch and called it a day. I reached out to BÉIS with photo evidence showing that ontrac screwed me and was treated with respect and understanding, and was taken care of right away.

Purchased 2 carry-ons and 2 backpacks for Christmas presents. 1 carry-on never arrived. The only way to contact them is email and Instagram. We’ve emailed and messaged them 3 times now, along with our details, and there’s no response.

Purchased an item for a Xmas present and never received it. Ontrac stated it was delivered at 11:17pm but security cameras proved otherwise. Beis has no telephone contact number or live chat to help. No email or Facebook messages response either.

I am happy with their customer service but appalled by the quality of their product. I ordered the pink glossy carry on and on my first trip to the US, the handle broke. I messaged the company upon my return and they were very understanding and sent me a replacement suitcase: hats off to them: BUT, there is a big BUT. I am now travelling again with this new suitcase and the silly zipper just broke. I knew from the beginning when I started packing that something wasn’t right because I had to move the zipper back and forth to actually close it. It was very wonkyz But how can the quality be so poor? I had a $40 suitcase that lasted 7 years and this can’t even last a trip. One single trip! It’s supposed to be airport-proof but I haven’t even made it to the airport to check it in. Imagine checking it in and losing all the stuff inside because the zipper breaks. Please save some money and order a different suitcase

These people are thieves. I got the mini weekender and paid 88 for the product and shipping. I received the item and didn't care for the bag so I wanted to return it. They stated there will be 10 dollar fee to ship back which is fine. Instead of them giving me 78 collars back they're only giving me $62 how is that fair????? Give people their money back and stop trying to steal from people.

I usually do not write reviews but I am too upset not to!!! If I could give BEIS luggage a zero star I would!!! I purchased a weekender, carry on, and the medium luggage pieces two years ago and the wheel covers and the retractable handle are broken on the medium piece and the company states that these things are not included in the warranty. Their offer resolution was to give 15% off the bag to repurchase!!! (What a joke)!!! Why would I repurchase a bag that could have these issues again? Yet, they would like to pride themselves on quality and a limited lifetime warranty that they will try to state is "normal and wear and tear". Normal wear and tear after 2 years and I am not a frequent traveler. I sent in pictures, per their request, and then they asked for a video.

Their customer service needs some serious improvement. The delivery company lost my order and I was offered a replacement. I requested a refund instead, only to see on my credit card account that they had only issued me a partial refund, leaving me £43 short. When I raised this with them, they claimed that because I had used a promotional code that I wasn’t entitled to the full amount I had paid. So they still ended up with £43 from me and I never ended up receiving anything. Thankfully I was able to raise a dispute and claim the remainder back through my credit card company. I do like their products but would be extremely cautious if I was to purchase from them again.