BEISReviews of beistravel.com

Not sure about quality or delivery, but experts at capturing ur phone abd email for discount codes that don't exist...i d recommend looking elsewhere like larger box stores. .

After order has been placed they ignore customers completely. Bags not delivered and its impossible to get in contact with them. All they do is send an AI generated auto reply. I hope they go bankrupt

I purchased a large BEIS luggage and it was not overstuffed and was easy to close for my first trip with this bag. However the zipper for the extension piece broke and it opened fully as soon as I picked it up at my first destination. I was not able to fix it and I was left traveling around Europe with an accordion of luggage that was bulky and difficult to lift. I contacted BEIS and because we purchased the bag at a warehouse sale, the "life time" warranty does not apply so I am stuck with this broken bag. Even though it was a warehouse sale, it was still an expensive item. I don't understand why BEIS cannot fix it when it is their product. I was assured it wasn't a knock off. So it appears to me that the company is selling off overstock but they are not responsible for their product. Very disappointed in this product and I would not recommend this company. DO NOT PUCHASE AT A WAREHOUSE SALE!

I had an issue with an order that was delivered to the wrong address, and I really appreciate how BÉIS handled the situation. John from the Customer Experience team was incredibly helpful, understanding, and responsive. He took the time to review everything and ultimately arranged a replacement for me. I know they didn’t have to do that, so I truly appreciate the way they took care of me as a customer. This experience completely turned a frustrating situation around. Thank you, John and BÉIS, for the amazing customer service! ❤️

This is scam. I bought a suitcase for about EUR 300. After a year or so, one of the wheels broke. They have a "lifetime guarantee", so I emailed them, called them about the problem. They kept asking for order numbers and other information that was no longer available instead of offering any solution to the actual problem. It is a terrible customer experience and an unprofessional company. Do yourself a favor and avoid them.

I had an issue with poor stitching on a backpack that I purchased. Company would not take it back. Only wanted to give me a website credit…why would I purchase from them again? Very inflexible and they do not stand behind their products. Do not fall for their sexy advertising.

Brilliant customer service. Very fast replies and sorted the issue out Kevin was so helpful

received email for 20% discount for first order.. after selecting my luggage and going to check out it would not apply discount indicating not applicable to item selected.. complete SCAM of a company with misleading and deceptive practices.. sent to BBB and consumer affairs for investigation