BEISReviews of beistravel.com

I had an issue with an order that was delivered to the wrong address, and I really appreciate how BÉIS handled the situation. John from the Customer Experience team was incredibly helpful, understanding, and responsive. He took the time to review everything and ultimately arranged a replacement for me. I know they didn’t have to do that, so I truly appreciate the way they took care of me as a customer. This experience completely turned a frustrating situation around. Thank you, John and BÉIS, for the amazing customer service! ❤️

Brilliant customer service. Very fast replies and sorted the issue out Kevin was so helpful

Amazing products, excellent customer service!! Arrived before the delivery promise!

5 stars for both the products and the customer service. I own several BÉIS items — luggage, backpacks, and the Flight Cosmetic Bags — and I’ve consistently been impressed with the quality and thoughtful design. I recently had an issue with a zipper on one of the Flight Cosmetic Bags, and once customer service reviewed it, they were incredibly gracious and immediately sent a replacement set. It’s refreshing to deal with a company that truly stands behind its products and takes care of its customers. Beautifully designed products backed by outstanding customer service. A loyal customer for sure.

Luckily I didn’t have a reason to deal with customer service, so my comments are based on quality, ordering and delivery. I ordered the commuter backpack and an array of accessory bags like the mesh pouches, cosmetic and tech bags. I actually am very pleased with the quality. This backpack is very sturdy, the zippers feel heavy and smooth, and this particular backpack is weather resistant nylon, which just kept my laptop and iPad completely dry in a downpour. This particular backpack feels astoundingly light on my back. If I pick it up by the handle it’s heavy in my hands but magically in my back it feels 1/3 of the weight. For the accessory bags, they are made of thick materials. The cosmetic bag is a sort of waterproof material too, thick and a securely closing zipper. The mesh bags are super surprising- they feel very strong. I’m not scared of them ripping if they get caught on something. The tech bag is nice as expected, more of canvas material, I’d guess not quite as durable as the other items but still great. I got a slim card holder and the passport holder, but very thick material and straps. My only nitpick feedback would be to see a couple more small pockets in the backpack, but that’s a personal preference and doesn’t affect my opinion on quality. Delivery was fast, tracking was accurate. Things weren’t packed in a high end box, and rather in a shipping bag. While it’s not as luxurious for an opening experience, I’m glad it was in a bag because it was raining when it was delivered. Ordering online was easy, and I was able to find discount codes for 20% off which was a huge help. I’ve hunted for and ordered many backpacks and work bags in my lifetime- this met my expectations and in my opinion, is decently priced. I just ordered a different bag from another company at a higher price point and sat at half the quality by my judgement. If I experience any issues in the future with quality or service I’ll come back and update.

I made a comment yesterday that my zipper broke on my bag and they said it was wear and tear giving one star. I can’t find that comment so starting a new one. They messaged again giving me credit for another bag and they have a great selection. This just turned me into a regular customer. Thank you!

Spoke to Kersty from CS as I had ordered 2 items, and one was missing, she replied swiftly with professionalism and sorted the issue out for me. I was not aware that the order came in 2 parts but it was delivered a few days later. Thanks to her clear communication, I was put at ease, thank you!

I own a few of their bags and I love them all, also their customer service is TOP NOTCH.