BEISReviews of beistravel.com

Super god oplevelse, god kvalitet og kun glad for mine nye kufferter som allerede har set meget af verden🌍

Customer service does not care about you. They lost my luggage with their delivery service and then told me it was out of stock and I could not get a matching large luggage and would have to get a completely different colour even though it was THEIR fault. I ordered 1000$ worth of things and they are claiming I now need to replace it with another colour and I cannot just change to the Medium Roller which is in stock in my colour. I also had to reach out to them to see where everything was. 'Looking at the tracking information for your order, it does appear that your order may have been lost in transit with the shipping carrier. Our apologies for any inconvenience that this may have caused. We will open a claim with the carrier for your lost package and we will certainly have a replacement sent out right away for you." "I checked with the order and the expedited shipping has been approved. I also checked the items in the order and The Large Check-In Roller in Atlas Pink is out of stock. Great thing is, we can process a replacement of The Large Check-In Roller in a color you preferred." "Please understand that we can only replace an item with another of a different color, not with a different item altogether. We regret any disappointment this may cause. Your patience and understanding in this matter is greatly appreciated."

Customer service is abysmal. I placed an order two weeks ago with an estimated delivery time of 3-4 days, but it never dispatched and I have had zero communications to let me know what’s happening with the order, despite me contacting customer service three times. I’ve since been advised by my bank to raise a dispute. AVOID.

Kind of shocked by the bad reviews. I have two different bags from Beis and really love both. One I've had for two years and it's great quality! They feel like a good quality for the cost of the item.

I’ve been following Shay and her new baggage line since it launched and was excited to finally purchase the All-in-One Sling and the North to South Tote. Unfortunately, they are extremely disappointing. The zippers are crooked, the bags lack sturdiness, and the lining feels cheap and likely won’t last more than a month. After just two hours, threads on the sling started coming loose, and the zipper is already mangled. The tote scratched after placing it on the ground once. I can’t recommend these products and am very frustrated with the poor quality control. I expected much better.

I love this bag well I did loved it! Its shape however is sustained by paper products that are absorbent so the cup holder is like a setup for disaster and the company will not replace so if the inside gets wet it will mold or loose its shape and cleaning options are limited because it is cardboard like material on the inside. I walked around smelling like rotten milk for over a week and upon investigation found out that a coffee that I spilled and cleaned had actually absorbed into the paper and was rotting the inner lining of the bag. I bought the bag from revolve and BEIS decided that revolve should address a quality issue I’m disappointed.

I purchased two pieces of luggage off of a registry. Unfortunately, someone already purchased them and didn't mark they were already purchased. Beis Travel says it will ship within 3 to 5 business days. I called back the same day as I purchased them and was told that it was too late to cancel the shipment. I am sure they will charge me a restocking fee. This company is a racket. Please, choose another brand. Nobody should be treated with such disrespect.

I wanted to write a positive review to counteract some of the negative ones. I ordered an East to West bag, a cosmetic bag and jewellery holder in Olive Green. They arrived today - Quick delivery. They are of excellent quality and stylish. I’m really happy with my purchase. Thank you Béis