BEISReviews of beistravel.com

Worst customer service and experience. Not received order from 6 weeks ago, no response on emails regarding a refund. Total joke to be honest considering they have so much time for promotion to sell the products.

Beware the return process is a nightmare. Website asks for order number, but will not accept it. (It actually wanted a different number, in an abbreviated format.). After phoning customer service (Beis does not provide this number), I talked to a lady in India. 45 minutes on the phone with her. I literally had to upload photos of the suitcase with the tag on it! Truly, a terrible experience.

The products are good and I've had no issue with customer service. But if your review is less than 4 stars, it never gets published. I wrote a 3 star review for one of their products and it's never appeared. So just in case anyone is considering the Beis Ultimatre Travel Duffle: Although a great idea, there are flaws. I've got this in camel. The colour is not the best and I'm not a fan of the material. The clam shell style opening is great, but you can't effectively use the two internal pockets, put too much in and there's no flex to be able to do the outside zip up. The zip pulls are solid so you can't attach a lock. Again, the outside pocket, is quite restricted, so you're limited to what you can put in there. It's a great idea, but needs further design improvements.

Worst customer service ever, they have all these money for advertising and making you buy the products but when you they get your money and ask for update on the order and shipment you get nothing but a generic response that they have from their website. There is no human touch on this with customer service! What a shame! Hey Shay Mitchell you might want to invest in your company customer service and have quality control/assurance while at it! Add a telephone number as well where you can connect with a real customer service representative who can help you with order issues! Hire people that actually works! To the people thinking of buying Beis products Bring your money elsewhere! Far better superior brands out there who has top notch customer service!

J'ai acheté la small Carry On. La qualité est incroyable, le colis est arrivé bien emballé et livré en 4 jours ! Étant donné que je trouvais finalement la valise un peu petite, je l'ai renvoyée pour l'échanger contre la Carry On classique. J'ai déposé le colis en point UPS un jeudi, le mardi suivant, la nouvelle valise était arrivée chez moi ! Je recommande vivement pour la qualité des valises et pour la livraison rapide. Je ne regrette absolument pas et j'ai hâte de partir avec !

I purchased the Sport Tote in Atlas Pink. Usually I check Trustpilot on beforehand, and if I would've done that now - I wouldn't have purchased anything based on the low score. However, based on the glamourous appearance of Shay Mitchell (the face of the brand) and their outings on social media, the delivery is a bit disappointing. Besides the cardboard box there's no packaging, which gives a very sloppy first impression. About the color, it's pink but far more grey'ish as it appears on the website. If you expect soft pink, then maybe do not choose for Atlas pink. However, the bag itself seems to have everything it should have. I think the mesh net for a yoga mat / foot ball is very innovative, as well as the compartment that you can unzip to attach the bag to your suitcase. I maybe expected a bit more zipper compartments in the inside, not just elastics. I want to use this bag as my every day work bag (and since I have a toddler, I'll also bring it to the playground). I expect the bag to be strong enough to hold whatever Shay Mitchell demonstrates on TikTok - which in my case would be a laptop, iPad, water bottle and some other things. And for Beís, if you read this: I also emailed you about a UGC proposal and I would have thought an answer, even if it was just a rejection, would have been polite.

Con artists. I ordered several pieces 11/29, totalling around $300+, which never shipped. I then attempted to cancel my order, and was told that wasn’t allowed. Still no lugguage. Filed a case with PayPal, which Beis ignored, so it escalated from a dispute to a claim. Now (1/15) they are bullying me repeatedly, saying I must close my PayPal case before it can be resolved, which is a lot of baloney (I told them so, along with a screenshot from Paypal saying never to close a case before you see your item or money in your account.) Very angry.

I placed an order for 3 sets of Beis luggage, roller and mini weekender sets in navy, beige and pink. 30% off and free shipping on an $800 order. They were out of the mini weekender in navy and put me on list to let me know when back in stock. They restocked the item but refuse to sell at the 30% discount or ship the item for free. Not the level of customer service one expects from a quality seller, especially with a significant order. Never told me they wouldn't honor discount and would charge for shipping at time of original order. If they had disclosed this nonsense, I would have bought the 3rd set in a color in stock. Recommend staying away from a company that treats it's customers in this fashion.