Apex Gaming PCsApex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ryan A.
Be ready for a wait but as I understand it from John they should be getting a lot faster with orders. It took 4 weeks from order to delivery in Canada. Canadians beware you must pay import fees when the PC is delivered. If you don't you will end up waiting an extra few days like me. Overall the PC is great and support is there when needed,
huy nguyen D.
My order is #AG114718. I ordered it April 28th and got it delivered August 2nd (9 weeks despite them saying expected is 4-6 weeks). Emailed them and they said they were waiting for parts. Okay I can let that slide. Delivery went fine. PC arrived but it doesn't boot up. I emailed them and I get 1 email back every day, all with generic instructions. Now 2 weeks after the delivery date, I'm $1.5k short, has an unusable PC, emails not being responded to and phone calls not being picked up (something wrong with their phone number). If you value your time just buy a PC elsewhere.
Response from Apex Gaming PCsAug 14, 2023
Hi Huy, I am sorry to hear about your PC arriving with issues. I just tested our phone line and it is working normally. Please try to give us a call and we would be happy to help.
Jack S.
Well it’s been weird I had order a gaming pc on 6/12 (order #AG115331) and first got an email that I made an order with a wrong sized motherboard for the case(I didn’t make any changes to the pc on the store) so they offered to switch it for free nice right. Then a little while later offered to upgrade my parts for a discounted price and I said yes then on 6/15 I got a email to say the build was going to processed soon awesome. 6/18 it was scheduled for production 6/20 I was emailed ETA 6 weeks for my pc. I asked if I could pay for a 2 week rush build they said yes I paid them on 6/22. 6/25 the build has actually started should only take a few days to finish right awesome. I call 7/11 I email them for an ETA as I see the computer hasn’t finished building yet. They respond that they are missing the whole case(the one they offered to switch me to) they offer a free exchange to speed the process along. 7/20 build still not finished I call their customer support who were very friendly and helpful. They say my graphics is missing now(The one they offered to switch me to) and this time I just have to wait until they get a new one 8/7 I call again build still jot finished. This time THE POWER SUPPLY WAS MISSING TF. Once again customers support is amazing and kind. They offer to switch me to a different one no difference in price I guess. I say yes the guy says they will be able to get to quality control and ship it out the next day I think awesome amazing I wanna play Baldurs gate 3. 8/10 quality control still not finished or shipped I call 3 times that day during their working hours every time on hold for 12-24 minutes and wasn’t able to talk to anyone that day at all. 8/12 quality control not finished.(I know this thanks to their status portal) If you buy from them just be ready that’s all.
Response from Apex Gaming PCsFeb 8, 2024
Hi Jack, first and foremost I am really sorry about the experience you had with us. I went ahead an issued your account a $200 credit for any upgrades you want in the future as a token of our appreciation for your incredible patience. We are also looking into the email you got about your case and motherboard, as that would have occurred in error. On top of all of that we are working as we speak to lower lead times as fast as possible!
Anthony C.
I read a lot of the recent reviews before posting mine, and it makes me feel better about leaving this review. People don't read. IF YOU ARE ORDERING FROM THEM, MAKE SURE YOU CAN READ. My order took 7 weeks to arrive which was around what they quoted. Is it a long time? Yes. Did they say it would be? Mhhhm. The support people were always very kind and answered many of my sometimes stupid questions. They can tell you want you are missing and how long they expect it to take. I paid over $4500 for my PC and at no point did I feel like I was being scammed because I know how to read.
Brandon S.
Earlier this year my wife and I were looking to purchase new gaming PC’s, and after doing research on a few companies we went with Apex based off of their offering of a custom loop option as well as the specific cases we wanted. We placed our orders in the first week of March (hers was a normal build stated to take about 2-6 weeks, mine was a custom loop stated to take on average 8-12 weeks, with some delays due to supply chain issues). My PC arrived two days ago, 7/19, and I immediately noticed it was not the case I had ordered, it was not the ram I had ordered, the gpu was mounted vertically, but as I had waited about 19 weeks for the PC to arrive I was willing to accept the changes made and be done with the whole process. However when I went to fill the custom loop reservoir a tube popped out of the fitting and fluid shot all over my desk. After contacting support I was told that they would pay for shipping to have me send it back to be repaired and in my frustration I requested that I just send it back and got a refund as I am over the entire situation and do not feel like waiting any longer for them to fix a pc that has already taken this long to arrive. My wife has still not received her PC, it is stated to arrive Monday the 24th, meaning hers has taken almost 3 times the stated lead time, and I don’t know if she would be receiving it now if we hadn’t contacted support throughout the process, where it was finally shipped after they asked her if she was okay changing some of the parts inside. When you order you are sent an email stating their team will be in contact with you in case any changes need to be made in regards to parts, this never happened without us reaching out first to ask the status, as their order portal was constantly incorrect. I have not heard anything beyond the support person over the phone ask me to send in images so their supervisor could contact the refund team. This was early Wednesday, I see their phone support is closed Friday during the summer and assume I have to wait until next week to even get a pre-paid shipping label to send everything back, assuming they will even offer me the option of a refund. This has absolutely been an unacceptable process that has taken entirely too long.
Response from Apex Gaming PCsJul 21, 2023
Hi Brandon, our support team will be in touch with you shortly. We will do everything we can to rectify the situation for you!
Wally V.
Beast of a machine. HAs worked flawlessly for over a year, and handles any game I throw at it. would definitely buy my next machine here!
Michael R.
Probably the best wiring of a PC I have ever seen. The build quality makes other systems pale in comparison. I have not needed to use the support staff at all because the system came perfectly out of the box The only thing I wish it came with a windows 11 recovery usb so I could wipe the system
Amanda
I had a great experience with Kerbe during my most recent phone call to apex support. My son was having issues identifying which of the adaptors connects to our wifi. She spent over 20 minutes on the phone with us connecting the device to configuring the wireless settings and I did not feel rushed at any point. As others have pointed out they do take a while to deliver but it was well worth thw wait.
