Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsMar 16, 2026

Thank you for your feedback. We understand how frustrating delays can be and appreciate your patience during the build process. To clarify, orders are fulfilled in the order they are received, and priority or rush orders do not move other customers back in the queue. In your case, the primary cause of the delay was that the system did not initially pass our stress testing. When that happens, our technicians pause the order to diagnose and repair the issue to ensure the system meets our performance and stability standards before it ships. We’re also sorry to hear that you’re experiencing random resets. This is the first time this issue has been mentioned in your correspondence with us, and we would absolutely like the opportunity to help diagnose and resolve it for you. Please reach out to our support team at [email protected] so we can take a closer look and work toward a solution as quickly as possible.

Response from Apex Gaming PCsMar 11, 2026

Thank you for your feedback, and we’re sorry for any frustration you experienced. After reviewing our records, all of your emails were responded to within 48 hours. While we strive to respond as quickly as possible, response times can vary depending on email volume at the time. We also want to clarify that your system does come equipped with Bluetooth 5.0. We scheduled a call with you to address the issue, and we were able to resolve your Bluetooth problem in under 5 minutes during that call. We appreciate you bringing your concerns to our attention, and we’re glad we could get your system fully functional. If any other questions or issues come up, our support team is always here to help.

Response from Apex Gaming PCsJan 20, 2026

Hello James, thank you for taking the time to provide us with this feedback. I reviewed our entire email history, and it appears every single email you sent us was responded to either the same day or the next day, including over the holidays. Regarding the assembly of your system, any spare parts that came with your motherboard or PSU are included in the spare parts bag. The only component that would have come uninstalled is your GPU. Anything larger than a 5070 does need to be shipped this way, or it is very likely to arrived damaged due to the weight of the card. These cards are basically big cartridges and simply need to be plugged in. We did offer to assist you with this cartridge, but we never received a response to our email. Regarding the missed delivery of your keyboard and mouse, in situations where UPS makes three delivery attempts before returning a shipment to us, we do unfortunately need to invoice you for the return shipment. We did not receive a response to this email either, so I'm having our team send that invoice out ahead of your acknowledgement. Once this invoice is paid, we will be able to put your peripherals back in the mail.

Response from Apex Gaming PCsJan 1, 2026

Hello Daniel, thank you for taking the time to provide us with this feedback. The older type of spinning disk hard drives do unfortunately tend to have a higher failure rate in shipping due to the amount of moving parts they have. This is why we only offer them as cold storage devices in addition to their slower read/write speeds. As always we're more than happy to assist you with the repair or replacement of any failed component. Regarding the corrupted Windows installation, this can unfortunately happen for a multitude of reasons, and this is why we preemptively include a USB thumb drive with the Windows installation media on it. And as always, while we're unable to prevent some of these issues from occurring, we are more than happy to do whatever is needed to correct them for you.

Response from Apex Gaming PCsAug 30, 2025

Hi Francis, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in getting your replacement LED strip out to you. Because of your feedback, we worked directly with our supplier to address a wiring issue that was causing the same problem you encountered. While this meant your replacement was held up slightly, we felt it was important to ensure you received a corrected unit rather than risk sending another with the same issue. We truly appreciate your patience and for helping us identify and resolve this problem for both you and future customers. —The Apex Gaming PCs Team

Response from Apex Gaming PCsApr 4, 2025

Hi Thomas, we sincerely apologize for the delays you are facing. Sadly, the RTX 5080 that your PC has been plagued by a very poor roll-out worldwide, and Apex, like many other companies, is grappling with getting supply as quickly as we can. We appreciate your patience and apologize if our messages about lead times being longer than anticipated were not clear at the time of purchase. We will re-review our approach to make it clearer!

Response from Apex Gaming PCsFeb 27, 2025

Thank you for providing us with this feedback, and we are very sorry this occurred. All of our systems are extensively stress tested before they ship out, and this failure is very likely due to damage that occurred in shipping. We expect to have your PC repaired and back on it's way to you within 72 hours. Once it is returned to you, please let us know if you require assistance with anything at all, and we are always happy to help.

Response from Apex Gaming PCsFeb 5, 2025

Hi Jon-Paul, I sincerely apologize for the delays, substitutions, and missing functionality you experienced with your order. That’s not the level of service we strive to provide, and I understand how frustrating it must have been to have to follow up multiple times for updates. We do our best to minimize delays and communicate any necessary changes proactively, but it’s clear that we did not meet expectations in this case. Your feedback is valuable, and we will use it to improve how we handle updates and substitutions in the future. I’m glad to hear that our customer service team was helpful when you called, but I regret that the overall experience was disappointing. If there’s anything we can do to make this right, please reach out—we’d love the opportunity to improve your experience with Apex.