Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsApr 25, 2023

Hi Brandan, we have already replied to your other review. We understand you have not enjoyed your experience working with us, and for that we do apologize. We are working as fast as possible to ship all orders and we apologize for being 2 weeks delayed on your PC. Your PC did not ship due to an outstanding balance on your order. We typically do not like to share this information publically due to the personal nature of said items. From what I can see the balance was resolved in regards to your order upgrades, and your PC was released on Friday of last week. All of this information was provided to you via email in which we noted that there was a balance that had been resolved which would mean your PC is now cleared to ship. The exact email stated: "There was a bug with our order recommendations at the time that you approved your recommendations. It created two separate orders for your recommendations so it was showing as unpaid even though you had completed payment. Our software team was able to fix the issue and our shipping team has been permitted to ship your order. Again, we apologize for the delay, but now everything with your order has been fixed and your PC can be shipped." It is now just awaiting a UPS pickup and will be on its way. As we stated in our last reply we do understand that your system is late, and we do apologize for that. Apex Gaming PCs is commited to lowering our lead times and we are doing everything we can to get PCs out the door as past as they are being ordered. If you have any questions our Support Team has ansewered all of your emails well within 24 hours and you can contact them via [email protected]

Response from Apex Gaming PCsApr 25, 2023

Edit - Dear Customer, we appreciate your patience while we awaited your PCs return back to us. We can not provide refunds until the PC is actual back at our warehouse. You have been refunded since the PC was returned. Dear Customer, we apologize for the poor experience you have had. Unfortunately we were unable to locate an order using the name you provided, and hence are unable to validate this review. Please provide more information so we can more accurately address the issues. However, if your PC was returned to us, and you are requesting a refund, there is not reason we would be unable to process a refund once the PC was received back, and the issues were verified. If your PCs graphics card arrived artifacting, and left our facility functioning, it may have been determined that the GPU was damaged during shipping, as GPUs very rarely stop working randomly, and often do have issues in transit. If a UPS claim has been opened a refund will be provided as soon as the claim is submitted. We look forward to getting more informatiom about your order to better assist you.

Response from Apex Gaming PCsFeb 8, 2024

Hi Blake, sorry it has taken us so long to get back to you here. We went ahead and issued your account a $300 credit to compensate you for the delays you experienced. We are actively working to lower our lead times and hope that in the future this will not be an issue for any of our customers.