Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
apexgamingpcs.com
Website
apexgamingpcs.com
Category
Computers & Phones
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I didn't like that. They took my order without telling me that they didn't have parts. They gave me a promise date for shipping. And that they came and went when I called them, they told me that there was a part of back order. Well, they can't hold my order to, you know, with a part of back order without telling me in order for them not to lose the order so that p***** me off, then they tried to hold you longer, they tried to upsell you more that you don't really need. Then when I told him this, I called him on this all of a sudden, my part arrives called them and they have it out in a c outlet days
BS
Bryan S.
ITs so crazy how you can spend so much…
ITs so crazy how you can spend so much money and your order take almost 1 months to get shipped and im still waiting like how would it feel if your grandma was dying and her medicine doesnt come until next month. delivery sucks but good customer service
MS
Michael S.
I recently had an experience with this…
I recently had an experience with this service that left me frustrated and disappointed. I requested an upgrade to a component, expecting the process to move along smoothly and efficiently. Instead, the progress has been extremely slow. I honestly didn’t realize it would take this long just to add or upgrade a single part. At this point, I feel like I should at least have most of the build completed, but I’m still waiting. The lack of speed and clear communication makes this a service I cannot confidently recommend.
JN
Joel N.
I looked around afterwards to see what…
I looked around afterwards to see what other places were selling prebuilts of about the same build and your guys are so so much more expensive
Response from Apex Gaming PCsJul 18, 2026
Hi Joel,
Thanks for taking the time to share your feedback. We completely understand where you are coming from. If you are strictly looking at the core specs on paper (like the CPU and GPU), you can definitely find mass-produced prebuilts out there for less money.
The reason our pricing is higher comes down to what goes into the system beyond those two main components:
Aesthetic Upgrades & Custom Services: The specific PC you chose included a variety of premium visual upgrades and professional services that elevate it far beyond a standard, baseline build. These customization choices do add to the upfront cost, as they require extra premium parts and specialized labor to assemble.
Hand-Built & Tested: Our PCs are individually hand-built with meticulous cable management and undergo rigorous stress-testing to ensure they perform perfectly right out of the box.
We know we aren't the cheapest option on the market, but we choose to prioritize build quality, personalization, and customer peace of mind over cutting corners.
That being said, we want you to be completely happy with your purchase and your investment. If you feel those extra visual features and services aren't worth the premium to you, we would be more than happy to coordinate a return. We can have our team remove those specific aesthetic upgrades from the system and refund you the exact value difference.
Please reach out to us directly at [email protected] if you would like to get that process started. We're here to help make this right for you!
RZ
rob Z.
System did not ship for over a month…
System did not ship for over a month when I called for an update I was told this was because their shipping printer was broken... when I recieved it I watched all the setup vids but the system did not work.. when I called support they told me I had to connect a power cable to the video card there was nothing about that in the instructions.
Response from Apex Gaming PCsJun 8, 2026
Thank you for sharing your experience. We sincerely apologize for the delay in shipping your system and understand how frustrating it must have been to wait longer than expected for your order to arrive.
We're also sorry that the setup process was not as smooth as it should have been. We appreciate your feedback regarding the power cable connection to the graphics card, as it's clear our setup instructions could have done a better job of highlighting that step.
That said, we're glad that when you contacted our support team, you were able to speak with a live agent right away and quickly identify the issue so you could get your system up and running. Providing immediate, knowledgeable support is something we strive for, and we're pleased we were able to assist you without delay.
Your feedback is valuable and helps us improve both our communication and setup documentation for future customers. Thank you for choosing us, and we appreciate the opportunity to make things right.
TB
Tim B.
Order missed the original delivery date…
Order missed the original delivery date but came in the next day several hours earlier than expected.
Response from Apex Gaming PCsMar 16, 2026
Hello Tim. Thank you for taking the time to provide us with this feedback. We're sorry to hear the delivery of your system did not meet your expectations. We hope you understand that UPS is a separate entity, and we have no direct control over their delivery windows. Please don't hesitate to reach if there is every anything we can assist you with regarding your PC and we're happy to help.
CO
Chris O.
It took a month and a half to receive…
It took a month and a half to receive my keyboard.
Response from Apex Gaming PCsJan 27, 2026
Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at [email protected] and we are happy to help.
AA
Aidan A.
pc runs great i’ve had no problems…
pc runs great i’ve had no problems plenty of storage cant complain the only problem is that i cant get my leds to work but other than that everything is good
Response from Apex Gaming PCsNov 26, 2025
Hello Aiden, thank you for bringing this to our attention. If your RGB components are no lighting up, this will most likely be the result of the ARGB plug coming loose during shipping and will be an easy fix. I was not able to locate your order using this name, and Trustpilot unfortunately does not include your email address. If you would, please email us at [email protected] and we'll get this all fixed up for you.
