Apex Gaming PCsReviews of apexgamingpcs.com

ORDER #AG11743 This company is unorganized and dishonest, and I would urge anyone looking to buy a custom build from them to look elsewhere. My scheduled phone call with one of their build specialists, Brandon Walker, was late and as it turns out non-constructive. I asked Brandon if there were two things possible for my build. 1 was to have the company NOT install the LED lights in the case and just send the box with it, which he tried assuring me they would do (spoiler alert, they didn't listen to my request) 2. Was my request for the case to be black - I had to automatically change cases immediately after I placed my order, but was not given an option to choose the color, which I discussed with Brandon and he assured me it would be no problem to get the case in black. 4+ weeks after that phone call I can see on my order status that the new motherboard and RAM have finally been updated, but not the case color, so I reach out and get in contact with Mohammed and Jeff in which they tell me that they are sorry and it would take an additional 2 weeks to get the black case sent and have the pc undergo stress testing again, which I agree to. At this point I was already very dissatisfied with the company as I was told I would receive their 2 week rush build option, when the entirety of my order ended up taking almost 7 weeks. Lo and behold when my PC arrives its in a white case, leaving me confused as to why they would tell me my PC got fitted with the new black case and failed stress testing the second time around, and was further delayed. Truly unacceptable for how much money is being spent on a custom build. Lesson learned that next time I will just suck it up and take the time to build it myself instead of leaving it in the hands of a bad company like this.

1/25/24: Finally got my PC back from being repaired by a 3rd party. I was informed that my Apex Gaming PC builder plugged in an 8-pin PCI-e cable to my power supply so that it looped back into the power supply which destroyed the functionality of the PC. I have not heard back to see if Apex will help me at all due to their failure to build a properly functioning PC. I opened Planet Zoo, and the PC suddenly shut off with the ram still lit up, and an error red triangle with an exclamation point in the center displayed on the cooler's LCD screen. The PC is getting power, but the fans and graphics card do not turn on anymore. I have tried turning off the power supply, and replugging in the PC. Nothing. Other folks online have mentioned it being an issue with the particular motherboard or possibly the power supply. I have had crashes in empty maps on Planet Zoo with fatal graphics drivers errors with this PC that is indeed overkill for the game, it surely cannot handle it. I've had crashed in Ark Survival Ascended, an unoptimized game, but have been crashing more frequently than my old PC which is at least 5 years old at this point and had less than the recommended specs to run the game. I need this PC for my college courses, my business, and my job. It's BRAND NEW, and I've paid nearly 5,000 to have it stop working in a mere FEW WEEKS. -Other Issues- - I received new speakers as a gift for Christmas which do not work when plugged into the new PC but worked great on my old one. They worked okay with the new PC's bluetooth but any interference made the sound quality distorted and terrible. I even tested bluetooth headphones. With the PC sitting on my desk and me practically sitting on top of the PC in terms of distance, the bluetooth would still cut in and out. - I haven't been able to change the RGB lighting on the side of the graphics card. I like the default color it is set to, but it is incredibly concerning for the amount I paid that the light is not working as intended. -The back fan shakes and wiggles. Not that big of a deal, but take into context with it being an expensive pre-built and the company markets themselves as premium, high-quality builders who care about the aesthetics of the PC. Note: It took longer to receive my PC than expected - (and I expected it would take several months) Black Friday passed and they hadn't even started my PC build yet. Apparently it was their "biggest sale yet." Apex refused to offer any assistance for the wait. Customer Service in a nutshell: Friendly and seemingly knowledgable, but don't get back to you unless you reach out first. EVERY TIME I contacted support, they would say a different part has been delayed. I have no idea who to even trust from Apex. Originally it was my SSD and I believe it was the motherboard that was delayed but was assured that my PC was "almost done." How could the build be almost done when the motherboard is one of the most important in the building process? (You can't wire stuff together or seat the RAM, graphics card, etc.) Then I contacted again after months of waiting only to be told that the PC HAD NOT EVEN BEEN STARTED and was told that the case was actually delayed and not the other parts. I responded requesting to switch out the case if it would speed up the process. Then a representative switched out the case without even contacting me to tell me the changes prior to making them. I assumed I would get some conversation and input in this change but apparently not. I had to call again to get this all sorted out. -Other notes- -Scheduled a phone call with one of the specialists to ensure my custom PC would be perfect for me. -The call was right on time, the specialist was incredibly friendly, seemed knowledgeable, and just a great person to talk to. He would look over the parts list, ensure everything is compatible and if there were any concerns he'd get back to me. -There were concerns about cooling the PC and a better cooler was recommended to me. I was charged $500 for a corsair liquid cooler. The most expensive one I can find online is $250, so I have no idea what the difference is and I'm sincerely hoping I wasn't charged $250 for labor just on a cooler after already buying the PC. - I contacted this specialist again about a military discount who replied that he'd get back to me "tomorrow" with a response... never heard from him again. - Picking out the PC parts on the Apex Gaming website was a breeze! If some parts weren't compatible, a notification would pop up. -The order status feature really SUCKS. It seemed that my computer was going through all the stages smoothly. Then, it was stuck on the "finishing build" page for weeks weeks until the website suddenly updates to say that my PC is in the queue to be built, with a countdown timer of twenty days. Why would it say my PC is being finished if it was never started?!

Love my PC. Little over priced, but it is expected when you order a computer to be built instead of building yourself. Recieved the order in about 2 months during christmas time 2022. Everything had been incredible and exactly what I wanted.

Apex PCs show great response time, technical support, and pride in building a sturdy PC tower.

Everything is good with the computer

From creation to shipping everything was super easy, while they were doing my build there was an issue with supply and the person contacted me right away and addresses it; we ended up going with an upgrade and everyone was amazing throughout. Highly recommend!

Very good company! Delivery time was a little long but other than that very very good pcs for a good price

My pc is great not many issues with it other then the Gb I got but I can easily fix that