Apex Gaming PCsReviews of apexgamingpcs.com

It's a beautiful build and it runs everything I need it to just a all around good PC for the price

Excellent communication between customer and service. I can’t rate the computer I ordered yet because I have not received it yet. So far excellent service.

I ordered my PC back in December. So I've waited three months. My first delivery date was missed because of a supposed supply issue. Problem is no one contacted me and it took two emails to get a response. First one friendly of course my next one which I was clearly upset finally got a response. This is where I start to believe that they are a cash in cash out type business. I email them asking if I can get concrete information on when my PC would ship because the second quotes date was delayed on their order tracker. Now I have an issue with my processor not being in stock. I wasn't told about this last month so they clearly used it in another's build. Or they are entirely incompetent. Which either isn't good. Do not order from Apex they will delay your build for various non-specific problems. I know someone else who ordered a PC from them the same day and had the exact same experience. Except his engineer which is the only decent part of their staff helped him because he was so shocked at the delay. Update: I originally gave the company a one star. I will say after experiencing more problems with inventory management incompetence or what a symptom of what I stated above they did atleast upgrade my graphics card for the issues and once everything was in the PC was promptly built and shipped. Glad to have a PC but I can't recommend Apex PCs. I just happened to make a big enough stink.

the person i got was very nice and helpful i am new to the pc world and he helped me find the prefect pc for me.

I ordered a PC but then needed to cancel after I saw the shipping date would be too long for my needs. I cancelled right away using their process, and they still charged my card and shipped the PC anyway. This was after several dialogs with their staff via email. Untrustworthy firm. Will never use again.

Order #AG118639 I had a genuinely awful shopping experience You get absolutely bombarded with pop-up ads when you get on their site which were, at the time, usually code-coupons related. It then started a countdown to entice you to use the code and, to the surprise of no one, it turns out it was not limited. They received a lot of complaints for these scumy practices because these coupons have since been turned into permanent sales. Anyways, I live in the EU and after reading through their international shipping policy, it did not seem to be a hurdle so I ordered a PC. I get sent an "anti-scam" email asking for ID verification which is fair enough. Then I get a second one ? And it is a lot more invasive ? I don't really feel good about my purchase anymore and while I complain in my mails to Support, I still play along and complete the verification process AGAIN. During this whole debacle, I received an email from one of their "engineer" which, even after multiple follow-up emails, never got an answer to. Turns out it was an automated email and the "engineer" was gone for weeks. He never responded anyways. Two months of radio silence later, I had to send yet another email for them to tell me about "a delay" that would be resolved by mid-February. The status page was not updated and they would have probably never told me if I did not reach out. Now I get a THIRD identity verification process that is EVEN MORE invasive and while I did get an order tracker, it has been blank for a week and I now truly fear I may never get my PC. Of course, Apex cannot refund my order and the ridiculous delays mean asking for a chargeback will be difficult. Now is the time to look at the legal actions I could take I guess Do not ever shop here but if you do and have issues, find a way to contact their ONLY good customer support rep : Mohammed. He is the only one who has been even remotely transparent when it comes to explaining the issues. ------------------- Edit March Second 2024 It appears Apex has tried taking down the review. My review will be updated once I've received my PC

I ordered a custom-built PC from these guys that cost a little over $5k and came out fantastic. John from the customer service department is very knowledgeable and kept me updated throughout the build process. They are also very flexible to any changes that you want to make. For example, I didn't fancy any of the PC case that they had online and wanted an ASUS Hyperion instead. I called them and asked if I could change my case, they were willing to work with the components I desired. If you want a specific component on your pc and they don't have it listed on their website, just give them a call! Let's be honest, there are a gazillion ways you can build a pc and no one will have all of them listed. But they know that and are happy to work with you.

They make good stuff. As you wait for your computer, they have a step by step description of what's happening. If there is an issue with a part or just a better part they reach out personally. I would recommend as much as the creators they partner with.