Altra RunningReviews of altrarunning.com

I ordered a pair of shoes from the UK. They did not fit so I returned them by Royal Mail. The return process was bizarre - a support team needed to authorise my return. This took place over emails and phone calls and did not come across as particularly organised. As mentioned, the cost of return had to be covered by a customer. I used the cheapest Royal Mail option (with no tracking, as wanted to save money; I know my mistake) and have not seen my money since. I was also not impressed by getting contradictory information from the customer support team. I regret ordering from them and would not recommend. UPDATE July 2021: after more than 3 months, I have received my money back. Thank you.

I bought a pair of their shoes online, expecting to get comfort, balance and support for the price. Instead I got none. If you are a tall and heavy person, do not bother.

A running shoe company that let's their customers pay return charges. Absolute joke. £15 pounds to ship back to Italy for 1 pair. Avoid! Sadly the shoes don't last very long (especially for the price) either so this is the final straw for me. No more Altra shoes. Very disappointed.

Like many of the recent reviews my experience with Altra has been shocking. I loved the Timp 1.5 so couldn’t wait for the 3.0 release. The sizing has changed significantly and they are so tight across the forefoot. £16 to return via Royal Mail and as of the 02/04/21 the shoes are still sitting with customs in Milan and I remain £135 out of pocket. Generic response from Altra customer service and I know they are suffering from yet another Corona virus surge over there (because the EU response has been poor compared to the UK) but they should just stop shipping to the UK (like la sportiva) if there are so many issues. I will be sticking to reputable UK based companies from now on... lesson learnt!! Update - So the shoes were shown as returned and when I emailed Altra they said they hadn’t received them. Turns out they’ve been delivered to a wrong address and I’m not getting my refund. Hopefully I will get the £50 insurance from Royal Mail. The worst online shopping experience I’ve ever had!

UPDATE 29may: Altra sorted out the mess and refunded me the 100gbp import duty - many thanks Altra: I give one star because Zero is unavailable - Altra web site says it will take care of the costs: Any import fee or additional shipping cost given by Brexit are taken care by Altra Running. You take care of your feet.
FREE SHIPPING ON ALL ORDERS see their web site today. But DHL is demanding £100 to complete delivery. And Altra deleted my account. Lovely. AVOID.

Do not order unless you are 100% certain that you are not going to need to return. UK customers have to return their items back to Italy and Altra does NOT cover return costs so you're looking at being out of pocket by about £20 minimum. At the price of their trainers you'd expect free returns but sadly not.

If I could give this review a zero star I would. Customer service has been appaling - I've waited three months for a refund, and have only been refunded £166, when I'm owed £278. AVOID< AVOID< AVOID

Probably the worst customer service ever. They sent me the wrong shoes and I haven't been able to return them, waiting weeks for one patronising reply at a time (thanks to Margherita...). Avoid ordering from Altra directly. If something goes wrong, you'll be down £150 like me.