Altra RunningReviews of altrarunning.com

UPS marked falsely my order as delivered, and as Altra never sent me the delivery tracking email, I only noticed the problems weeks after. It's now been 9 days of mails exchanges to make the customer service acknowledge the error, and they multiply the useless messages (one, for instance, only asking me to confirm that the name on the delivery form is mine) to delay the refund. I'm thinking of taking legal action and will not order from the site again.

If I could give 0 I would. Absolutely disgraceful customer service. All I wanted to do was change the shoe size and Altra honour the discount I had used (which was still available). As a first time customer I will not be using them again. I have asked multiple times for the complaints procedure but they are just replying and ignoring the question. I even sent a letter in with my shoes to return, which they received, and yet they STILL have not contacted me. Absolute joke.

I had a specific order request (due to COVID) and Nick B. from customer service promptly assisted me and found a creative solution. I really appreciate the help, my shoes arrived before expected too!

Wrong shoe and horrible customer service. it has taken 2 weeks and 10 emails for me to even get an answer as to if and were I could return my package to. I am disappointed and will not be buying from you again.

Non-existent customer service. Note that these are shipped form Italy. You will be dealing with a Italian company, return shipping is paid for by the customer and you so the costs are excessive. Also they do not respond at all to queries or requests for returns. I will never buy from them again - back to the shoe manufacturers that have UK based distribution and service and provide free returns.

I received shoes sent to me in the wrong size. I emailed them the same day to resolve the issue. No return shipping label was included in the packaging. I tried, as per their instructions, to email customer support for a label. After two weeks of no returned emails, I called them. The person on the other end (in Italy) was barely audible. They could only say that they have no idea when they can answer my email nor if they received it nor when I can return my shoes. This is ridiculous. It's really sad that such great reviews on the shoes is accompanied by such TERRIBLE customer service.

Tolle Produkte immer etwas vorraus. Echte Kompetenz statt Chici Mici. Leider in Deutschland etwas teuer.

I own the Altra Lone Peak 4 Trail Running Mid shoe. First, I have wide feet and hands down, this is the best fitting trail running shoe I have ever owned. This shoe is built for the outdoors and for general all purpose activity. It also looks great with adventure pants or shorts. This is a great looking and very well made shoe. Second, I had a slight tear in my shoe (+/- 1/2") and contacted Altra to only ask for advice / recommendation on how I may go about repairing this tear. After a couple of photos and some e-mail correspondence, they did not provide me with instructions or advice or recommendations....they shipped me a replacement pair of shoes. Not only does Altra provide the best fitting shoes I have ever owned...they may also have the best customer service I can ever remember. I will be a customer for life.