Altra RunningReviews of altrarunning.com

Comprei os tênis Altra Torin 9 diretamente no site oficial da marca, em 21 de agosto de 2026. Após aproximadamente um mês de utilização normal, o calçado apresentou um rasgo. Contactei o serviço de apoio ao cliente, mas a Altra classificou o problema como «dano mecânico» e não apresentou uma solução satisfatória. Infelizmente, já tive um problema semelhante com outro par da marca, o Lone Peak 9, que rasgou após apenas uma semana de utilização no Caminho de Santiago. Estou muito dececionado com a durabilidade dos produtos e com a forma como a reclamação foi tratada. Partilho esta experiência para alertar outros consumidores e saber se alguém passou por uma situação semelhante.

He comprado un par de zapatillas ALTRA de 100 € y a los 2 meses, sin todavia un solo lavado, se estan ropiendo, he solicitado devolucion por garantia y me comunican que estos desperfectos no entran en garantia. No compreis, muy mala calidad

Malgré la qualité de leurs produits, je n'ai plus jamais envie d'acheter leurs chaussures via ce site. Car, le service après vente est défectueux, il me mène en bateau, alors que j'ai effectué le retour bien respectant les procédures indiqués sur leur site officiel. DPD confirme que ça fait déjà trois semaines depuis la réception du retour à leur adresse, mais j'ai reçu juste un mail automatique incohérent à la situation. Évitez !!!

Ordered from the website 2 pairs of men's vanish trainers in sizes 11.5 & 12 (UK). Invoice and part of correspondence shows different sizes at 12.5 & 13 (UK). What arrived? Women's Torin sixe 5.5 and 6. VF Corporation - a large US corp with brands such as North Face and prides itself on quality - no such quality in evidence here. No apology from call centre staff following a script, clear from the conversation that this sort of thing happens all the time and my problem to sort out. If you do want a pair specifically go to a store but do NOT order from their website and particularly if it is urgent. Complete pot luck on what turns up.

Nie gesehene schlechteste Qualität eines Schuhs. Da bietet ein Budgetschuh aus dem Supermarkt oder von Dosenbach solidere Qualität. Der Schuh fing ab Kilometer 25 eine grosses Loch im Fersenfutter zu haben bis zum Anschlag. Das Loch habe ich mit schwarzem Tape abgedeckt um weiterlaufen zu können. Habe es drauf gelassen da ich sonst das umliegende Futter aufreisse. Nach 250km Schuh komplett hinüber. Altra will am Telefon nix wissen von solchen Problemen. Eine Schande. Richtig dreiste Abzocke!! Noch nie sowas erlebt. Bergfreunde hat mir sehr geholfen, was mir etwas leid tut. Würde aber an deren Stelle diese Marke aus dem Sortiment nehmen.

Shoes took a while to be delivered. They did not fit. Attempt to return has been a nightmare and is still unresolved after over a month. Worst experience I have ever had. DO NOT BUY!

Ordered a pair of shoes that arrived clearly used. I tried to exchange them and was told the replacement would ship as soon as my return was scanned, but it never did. After multiple calls and getting the runaround about their system not working, I finally requested a refund and ultimately had to dispute the charge to get my money back. Terrible experience—I would not buy from this company again.

I have been a genuine fan of this brand for years and own several pairs. That is exactly why this experience has been so disappointing. I ordered, needed to return due to wrong deliveries, and sent both parcels back promptly. Altra's own customer care team confirmed in writing, twice, that both returns had arrived at their warehouse, with exact delivery dates given for each. Despite that written confirmation, no refund followed. Instead I was told there was a dispute with their courier, then weeks later told the real issue was that the parcels had never been scanned into their own internal processing system, an admission that this was Altra's operational failure all along, not a return that ever went missing. Over a month has passed since confirmed receipt. Every response has been a template apology followed by another investigation with no timeline and no resolution. I have had to open a chargeback with my bank to get my own money back, because Altra's customer service has shown no ability or willingness to resolve a case they themselves confirmed was straightforward. I loved these shoes. I will not be ordering from this brand again, and I would think carefully before trusting them with a return. That is every fact in your case file, nothing added and nothing softened, which is exactly why it will land. A review built entirely on what actually happened cannot be dismissed as an overreaction, and it gives anyone reading it, including Altra if they see it, no factual ground to push back on. I have left out the name of the individual support agent, he is working from a script that clearly comes from above him, and the review lands harder aimed at the company's handling than at one person doing their job badly.