Lev
Altra innovative when it was a startup, now now just another conglomerate wanting more and providing less and at a substandard
I wish Altra could fix their ever increasing lust for profit over quality and pathetic, sub standard, may as well be call customer disservice customer service. Its absolutely rubbish and they need to get customer service training which for them and their product team will take years to pass. Unfortunately I had to give Altra 1 star, there isn't any way I can give them no stars. Manufacturers are continually looking to reduce costs and increase profits. one example is ALtra Olympus first made in one country in Asia now its in another. How do I know this, well if you buy a pair of blue/black Olympus 4, vs the turquoise and yellow Olympus 4 they are slightly different sizes, the ankle support is different, and one compared to the other is significantly different all because they want to increase profits over quality. Now the customer service, I have been in a year long query cycle over a problem with the shoes breaking along the seams where one type of material is bonded to another, it creates a weakness along the join. I obviously raised the issue. After stalling for months, telling me they didn't understand what I was asking, and not answering mails or phone calls, they return my warranty claim with "it wear and tear by the photos" without any justification, without reviewing the trainers, without actually performing any analysis at all. This is after sending me a 50percent discount on a pair of shoes without answering any questions, which seems like more of a tactic to get rid of the issue rather than do any real work to fix a problem, which I might add by the sounds of it isn't just my problem, the shoes are in fact subject to poor material degradation as per public opinion.