Altra RunningReviews of altrarunning.com

Absolutely abhorrent customer experience. They delay forever in providing return forms, they sent me the wrong size and expect me to pay for the return, and the customer service is the rudest that I have ever interacted with. I generally love their shoes, but the way they do business legitimately seems like a scam. Will boycott them from now on

Atrocious customer service, I will never buy Altra again, if I’d known that the £150 shoes that unfortunately didn’t fit and if there returns process had been normal for £159 shoes I would have happily exchanged for a different size BUT TWO months since I posted and paid £15 for returns ! I’m now still waiting for confirmation they arrived iv been in touch several times now and all I receive from Altras Margherita is the same drolling message that they have not received them and they couldn’t give a flying toss ! That your loosing your head over loosing £150 -£15 had the hassle of emails packaging the shoes up and posting them ! There are multiple customers like me , I really don’t know how this company are getting away with this scam like behaviour? They have your money but where are all the shoes????? Buy another brand Altra is not worth the hassle !

GREAT SHOES, S**T COMPANY. I RECOMEND BUYING FROM A RESELLER THAT VALUES CUSTOMERS. DO NOT BUY DIRECT, I RETURNED SOME SHOES THAT DIDNT FIT. ORDERED THE REPLACEMENT. BUT THEY REFUSED THE DELIVERY OF THE RETURNED SHOES. I PAID CUSTOM DUTYS TO RECIEVE THEM, PAID TO SEND THEM BACK AND THEY DONT EVEN REFUND ME. THEY WONT TELL ME WHY THEY REFUSED THE DELIVERY OR THEY DONT KNOW WHY, I SPOKE TO THE SHIPPER COMPANY THEY NEED ALTRA TO CALL AND SAY THEY WILL ACCEPT THE DELIVERY BUT ALTRA DO NOTHING! DONT EVEN REPLY TO MY EMAILS AND ON THE PHONE THEY JUST SAY WE WILL GET BACK TO YOU. 1 MONTH HAS PASSED AND NOTHING

THE comfiest running shoes I've had by a long long way. Wide in the mid which is what I need and plenty of room for toes to do their thing too. Only reason this doesn't get 5 stars is because they have a major durability problem. Tread wore out after about 8 weeks, and majority of that I had actually used for walking. But I would still buy again...

Worst Customer Service ever!

Ci siamo rivolti alla Altra running per scegliere un paio di scarpe adatte al nostro bambino che ha esigenze particolari, e gli esperti, in modo meticoloso e molto professionale, ci hanno condotti fino alla scelta della Paradigm 6 e devo dire che non credo esista al mondo scarpa migliore. Perfetta la tenuta e l'ammortizzamento; calzata impeccabile; materiali di altissima qualità; packaging curato nei minimi particolari. Consigliamo, non solo ai runner, ma a chi chiunque voglia calzare una scarpa comoda e di tendenza di provare le Altra, il top!

Trying to order on their website was a disaster. They send you a discount code with the newsletter. It doesn't work. You ask them to look into it and they send you another one, which also doesn't work. You tell them that and they say it should work, please call Italy to fix it. You say you can't call Italy, can they call you instead, and they promise to do so, but no call ever arrives. Then a couple of days later they put the prices up on the shoes you wanted and they cost £20 more than the price you were trying to discount in the first place. You explain everything and they say they tried to call you and they can't fix the price problems for you. Then you give up and just buy from a UK company instead because nothing is worth this absurd hassle just to save a few quid..

Horrible customer service, they will make you pay for the return costs, and they are located in Italy which makes it quite expensive. Will not recommend, to anyone, build quality is average, fitting uncomfortable but that's what you get when you can't return shoes for a better size.