Altra RunningReviews of altrarunning.com

Don't buy direct from Altra Like many others I've found the customer support awful. I ordered a pair of Altra PARADIGM and only realised it had US sizing. I immediately emailed Altra and tried but failed to get through by phone. They only responded to my email when they'd shipped the shoes. I paid for return (to Italy) via DPD who failed to get them through customs, but couldn't say why. They then said they couldn't deliver as shoes were a prohibited item for Italy. Altra say return isn't their issue, although I wouldn't have to return if they were contactable or had a means to stop orders via their website. Given they can price in pounds is it really that hard to use UK sizes? I assume the return problem was due to Brexit teething problems, which aren't Altra's fault. But with good customer service this could have helped resolve this. I like their running shoes but I won't buy from them direct again!

The shoes are great, unfortunately, the customer service is one of the worst I have seen. I ordered a pair early January and realised that I had to pay for than £67 only to receive the pair of shoes because of tax fees. I decided not to accept the parcel and send it back to Altra for a refund of my £130. 3 weeks after, UPS notified me that Altra decided to abandon the package so it wouldn't be sent back to them. I am still waiting for my refund. I am calling the customer service on a daily basis and do not receive any response, nobody answers and the call gets cancelled after 10 minutes of waiting.

I first bought a pair of Altra Solstice running shoes, that were great for running but did not last longer that three months (wore down very quickly). As they were comfortable I bought a pair or Viho running shoes. They were absolutely awful. They cut into my feet where the lacing and tight fit rubbed. I tried changing the lace for a proper running shoe lace, but sadly they were just too tight. I used the same size shoe as the solstice. I have never had a pair of running shoe so bad as this pair. I then got in touch with the vendor (in Italy). They offered me a 20% discount to buy another pair. I complained further and wanted to send them back to review the quality, but they said don't bother. I looked on line at Trust Pilot and was amazed at how bad people had rated them. So never again. I have found another make of zero heal drop running shoes.

Produkte Weltkasse Shop auch sehr gut

I bought a 2 pairs of shoes, one for road and one for trail. Absolutely LOVE both. The most comfortable shoes I have owned so far. Unfortunately the inside or my Road shoes had a minor defect and when I got ahold of customer service to see if there was anything that can be done because I purchased them in a store I didn't know if there could. They were on it with the response and solution and I could not be happier! I will absolutely be a lifetime customer 😊 Thanks guys! Leana

Horrendous customer service. I placed an order and received the shoes which, whilst comfortable, were a little small. I therefore needed to change to a half size bigger. These were out of stock at the time and I had taken advantage of an offer. Whilst in contact with “customer care”, they were useless. Took ages to received a reply and when I did it said nothing of use at all followed by “ We remain at your complete disposal for any further information” which they were not. Even when I filed my complaint I was either ignored multiple times or received a completely irrelevant or useless reply. Also to add that returning my shoes cost me over £15! When spending £200 on shoes you’d expect a free returns service. AVOID. Find some running shoes elsewhere!!

If I could, I would give 0. After olacing the order and succesfully going through the payment process, I received no confirmation or any other email, nor any information whatsoever. The customer service is dead. All I am left with now is the payment confirmation which I can do nothing with, as for this moment. This shop, most probably, is a big fake.

Bad experience, twice... I accidentally made a mistake in my address when ordering online but corrected it right away via mail, nothing happened and it took me 5 calls to the customer support and the delivery company (paid calls!) to correct this in the end. When the shoes finally arrived, they were too small and i unfortunately had to return them. Then, it took the customer support a few days to send me the return information and I then found out that I had to pay for the delivery of the return to Italy (which in my case was >10€).. will never order directly at Altra again.....