Altra RunningReviews of altrarunning.com

Wow, what a super sucker this company is. I'm running on Altra for several years now. But always bought them in a local shop. Last november i bought 2 pair of the same shoes in the European Altra webshop. They were too narrow for me (yes i have really wide feet). I returned both pair. Altra Running received them and confirmed this on 16th December 2023. I am still waiting for my money. I tried to contact them by phone. Terrible English. Lines disconnected ect. Once a employee of Altra Told me yes the money is returned. I asked which bank account? Because it wasn't on mine. She assured me that i will get my money. But still not. I have send them several emails. Send DM on Instagram to Altra European HQ. The told me they contacted Italy. But still no Money. So my advice. Stay away from buying stuff in Altra European website. It's a terrible company.

The shoes are amazing, when they fit properly. And the customer service is horrendous. Ordered a pair of shoes a year ago which were delightful to wear. After everyday use, the sole is starting to tear, so I ordered a new pair. The order was the same size as the previous, and they did not fit. I tried to return these for an exchange and the instructions were difficult to find on the website. I emailed them with help and after speaking to a generated response for 5 months, I eventually got instructions on how to return them and I got charged £16 to return the shoes. Altra are refusing to refund this £16. I will not recommend Altra to anyone anymore. This is a shame because the shoes can be great.

After reading reviews it seems as though people are having the same issues as me. I have returned some shoes and have been trying to contact Altra since 10th January, no response to emails, they do not answer calls - all I want is my refund. Do not purchase from this company - I would find a supplier that stocks these trainers if you want this brand.

Har returneret er par sko i august og inden for den angivne returneringsperiode. Modtagelsen er anerkendt, men efterfølgende januar er pengene ikke kommet retur på trods af adskillige henvendelser.

Unfortunately the Altras that I bought didn't fit me. Before buying I looked at Altra's return policy which states that you can arrange to return through Altra, and you will be sent a UPS returns label and charged £13. I arranged a return, which Altra authorised, but they didn't send me a UPS label and aren't replying to my emails asking for help. To return the shoes through a UK courier will cost me £18, + £30 import duty. Returned goods don't actually attract duty, but the only way to avoid paying it is if the original seller, I.E. Altra, arrange the return. So I'm either stuck with shoes that don't fit me, or forced to pay £48 to get them back to Altra who, according to MANY other reviews on Trustpilot, have a VERY high chance of not actually processing my refund. They're good quality shoes, but their customer service is absolutely atrocious - buy them through a local reseller, DO NOT BUY THROUGH THE ALTRA WEBSITE.

So even though they did huge mistake and lost my package, they just claimed that they didn’t receive it and stopped answering my calls my mails , no contact way at all ,even though I provided proofs thats they still have the package they stopped answering and refused to send me money back and obviously the shoes , do not trust these people they are thieves with a license i also read the same stories all over the internet, its their thing guys , its a 100% scam , DO NOT USE THEIR ITALIAN SITE THEY ARE SCAMMERS

I am surprised at the appallingly poor client service (email communication is useless) and return handling. The return has not been paid for over a month already. This leaves impression that the company is going bust. It is a shame since the shoes themselves are very nice and I am happy with the purchas. If buying from this company again at all then only from their distributors not directly.

Sulla scarpa niente da dire ma il negozio in line ha un’assistenza inesistente. Attendo una risposta da giorni senza considerare che al numero di assistenza mi dirottano sulla e mail. Mi hanno inviato una scarpa usata!!!! All’interno della scatola l’indirizzo della precedente acquirente! Se questo è controllo qualità e tutela della privacy dei clienti direi che Altra è in altissimo mare!!!!!!!! Esperienza estremamente negativa! Comprate un negozio fisico!vediamo se mi rispondono….