Altra RunningReviews of altrarunning.com

Purchased Altra Olympus 5.0 Hike Mid GTX Mens Shoes for the Overland Track, did 4 hr hike and 12 x 7ks wearing in on suburban path. The sole has 8 soft treads of which the 2 at the heel of the shoe is already worn with the worn area extending to between both treads. I contacted Wildfire for warranty and they declined claim. I then went direct to Altra and had to follow up twice before response. They claim 'does not affect the performance of the shoe nor does it affect the longevity'. It was too much a risk to do the multi day hike with inferior soles. so I bought Merrill MOAB and their soles showed no wear and tear. Waste of $379, very disappointed in the quality of the shoe and getting a response from Altra. Save your money and buy another brand.

I ordered from the company in July, but unfortunately the shoes were slightly too small so I wanted to return and get another size. I sent the return back, and initially was told they couldn’t find the return. I had to do an investigation with Royal Mail as Altra kept insisting the return hadn’t been received. After sending further proof I got from Royal Mail (I had already sent proof of postage), they miraculously found the package and said they would refund me. Since then, there have probably been 80 emails back and forth of me asking where my refund is, either to be told it is still processing or to be completely ignored. I will never ever order from this website again, and wouldn’t recommend anyone to do so. I specifically spoke with Margherita and Beatrice at their customer service, both of whom have not helped me with this issue at all. Please don’t order from here, it feels like it is borderline a scam.

I placed an order on the 30/10/23, UPS had the wrong address (not sure how) so now I’ve been waiting for them to reschedule for the last 7 days. The customer support is seriously shocking, I wish I had read the reviews first. I was really excited about trying the brand for the first time , making a switch from Nike. But so far the service has been awful and I’m still not sure when i will receive the shoes. And they can’t issue a refund until the shoes are back with ALTRA, so im stuck.

Kann mich den Erfahrungen leider nur anschließen. Finde das Sohlenkonzept gut, den Aufbau so lala. Aber bestellt auf gar keinen Fall direkt bei Altra. Hab das erste Paar weil’s nicht passte zurückgeschickt und warte seit zwei Monaten auf meine Rückerstattung. Unter der Nummer niemand zu erreichen, keine Antwort auf Mails. Dahinter steckt entweder schieres Versagen oder ein mutmaßliches System. Jetzt Anwalt. FINGER WEG.

I like Altra trainers, but make sure if ordering from the UK you order from a shop in the UK that stocks Altra trainers. Do not order from their site! They get shipped from Italy and the returns are an absolute nightmare. They actually received my return on 9 Oct and I did not get my refund until 2 Nov… what are they playing at? Just look at the other reviews, they must be losing customers fast.

Har købt nogle sko for en måned siden, har ikke modtaget dem endnu 🤬 Har kontaktet dem 1 gang for at høre hvor mine sko bliver af, og de svarer ikke. Nu har jeg skrevet til dem igen, så kan man jo håbe på at de svarer/sender mine sko som jeg har betalt for. Ville ønske jeg havde tjekket dem ud her på trustpilot først, for det er da spild af penge…

Bought a pair of Torin 7 which were comfy shoes but the quality just isn't there. Several holes in the uppers after less than 50km and the brand logo was peeling! Customer service finally accepted the warranty claim after almost a month of chasing but no sign of the refund they said would take 4 working days, 10+ days later. Customer service is super slow. I have decided not to buy further Altra shoes or products in the future as a result. Such a shame.

Well – I’d taken photos of my Lone Peak all weather boots to send to Altra, but it seems from these reviews that there’s not much point bothering. I returned my first pair to the (UK) shop after around five outings because they were leaking and splitting between the nylon upper and the plastic welt – the shop owner said “that’s rubbish” – and arranged for replacements. That was in July 2022. Altra might say that was a LONG, LONG time ago, but the new ones have been only lightly worn because I spent much of the intervening period waiting for a hip replacement – and you don’t do much hiking in those circumstances. However there are now holes at the bend point through to the Goretex. Soon they’ll be leaking – and then what? Are we supposed to replace Altras every few outings because they are made of such flimsy materials? WHAT AN ECOLOGICAL DISGRACE from a company with a website which says “This planet is our racecourse. Our trail. Ours to explore. It’s where we live, breathe, run and move. And who we are? We are the people. We are everyone. From all over. To live at our highest level and unleash our true potential, we must invest not only in ourselves, but also in our planet.”