Altra RunningReviews of altrarunning.com

Ordered a pair form their website directly (Altra Europe). Ended up having to swap because to size was too big. This most have been the worst customer service experience in years. You're dealing with a office in Italy and it feels like you're thrown back to the years where webshops were just starting. No response to email. When you call (Italian number) you get agents who speak poorly English. And then are rude and accuse you for not being clear, because they don't understand English. I just ended up sending my shoes back to a postal address which I found on their website. It's been 3 weeks now. Didn't hear anything back yet.

I've been wearing Altra for several years and the quality is progressively getting worse as the price increases. My last pair split open at the toe crease and along where the shoe meets the sole. This happened on both shoes and it happened after less than 300 km of running. I sent a pictures to the company and for a while it sounded like they were going to replace or refund. Then I get a an email to say that after "careful" consideration the split was not a product defect! I will never buy another pair.

Belle e comode, MA DUE MODELLI ENTRAMBI DIFETTATI E RESTITUITI. MALE

Tolle Schuhe (große Zehenbox, Zero Drop), aber leider schlechter Kundenservice: Anfrage meinerseits an die Emailadresse in Italien, die auf dem Lieferschein stand. Rückmeldung erst nach zweiter Erinnerungsmail nach 1,5 Wochen. Dann Verweis auf Altra Europe. Dort ebenfalls keine Beantwortung meiner Anfrage. Tolle Schuhe, aber ehrlich gesagt leider nie wieder. Von Brooks kenne und schätze ich dagegen einen exzellenten Kundenservice

Great shoes, bad customer service. They reply seldomly and with relatively useless answers.

I bought the Rivera 4's after having Altra recommended to me because I have wide feet and need a wide toe box. This shoe didn't have the right width for me and did not fit. Because it didn't fit I had to send it back but now have to pay 10,- back. I need other shoes but because of this I won't shop for another pair because I'd have to send them back and lose money on it again.

Dent on toe area impacting on pressure on toes. I bought these for my upcoming marathon as they obviously spent a fortune on marketing and I got sucked in. The shoe someone has a dented in between the big and second toe on let foot. I reached out to them and initial response from them was that I did not buy the shoes off them and to contact the store I bought them. So attempting to pass the blame. I reissued my order number to them and after answering several of their questions via 1 email, they have yet to respond to me. 2 weeks. I keep reaching out but no response.

Went for Altra due to their wide fit and my preference for barefoot shoes. Bought the Torin 6 and after 42km here are my thoughts. Split toe box, soul coming off, heels worn through…after 42km. I have contacted customer services via their website and instagram but to say it’s poor is being nice. No reply via website and instagram a constant “we’ll flag this with customer services” of course you will! Take your money elsewhere. Naff trainers, worse customer service.