AJ MadisonReviews of ajmadison.com

Bad quality control It seems they may by seconds from Lynx. Do not recommend.

Hopefully you’re here because you are doing your due diligence and not beating yourself up after the fact. Expect to have parts of your order to not arrive, expect the contracted delivery company they use to be late, expect to call AJ Madison and wait on hold for an hour, have the line magically hang up, call back and be transferred 5 times, receive rude service (they don’t even acknowledge let alone empathize your complaint), receive poor customer service. Just chargeback your account with your bank. You’ll get faster response from AJ Madison then ….

I bought a Friedrich through-the wall ac early this summer and had it installed by our top-notch contractor. Stopped working a week later. I first notified AJ Madison of the problem on July 22. They sent a form, which I returned promptly. Since then, nothing. No info, no service, no call, no email. I won’t even go into the problems with delivery. Do not shop at AJ Madison!!

Order took 6 weeks for delivery despite supposedly being picked the day after purchase. The only thing AJ Madison did promptly and correctly was charge my credit card. Appliance arrived damaged. Cannot get through to customer service. Do not use this company.

Wish I had done my research on the COMPANY and the ITEM before purchasing from them. Kicking myself. The return policy is ridiculous. You only have 24 hours to say you don't want it? 30% restock fee? The large shipping charge was a sign that something was wrong. They were the only place I could find that had the item, and maybe that's because other people AVOIDED buying here. Now I am stuck with it.

I am giving 1 star because I can't give zero. They are very rude, unprofessional and deceivers! They are the worst.

I have had the worst experience with AJ Madison, and I am warning everyone out there, to please save yourself the grief and order elsewhere. They cannot be relied upon to uphold their word, and once they have your money you are ROYALLY SCREWED, No one returns emails, phone calls, or even answers the phone. They are real quick to pick up the phone when you press the button to place an order, so don't think that not answering the phone or not returning calls or emails has anything to do with the virus. They are simply inept! The characters that delivered my fridge, a pricey one, were scary...I don't know any other way to describe it. They were argumentative, refused to do the install that I paid over $100 extra for, as they said they didn't have the paper work. I said why not, and they said they were driving a different truck then usual. WHAAAAAT??? Then how did the refrigerator get on the truck and not the paperwork? It was the end of the day, and they simply wanted to go home. They left me with having to finish unpacking the unit, I had to finish removing the plastic, and they refused to properly install the unit, and have left me with a water line, that will spring a leak if I try to push the unit closer to the wall. They refused to use a flexible water hose, like is included in the install kit. They told me if it leaked, then I would simply have to pay for it. I paid a lot of money to have a refrigerator that fits flush to the cabinets, and now I cant even push it in place, for fear that the copper water line will spring a leak. Lazy, rude, unvaccinated, no gloves, unwilling even when I showed them MY paperwork that showed what I paid for. THE WORST !!!! BEWARE!!!! Also, don't believe them when they say they are careful about your health safety. The delivery guys admitted neither one was vaccinated and they wore their masks below their noses and did not wear gloves.

My patience has limits. I ordered a simple fridge. 999$. I asked white glover delivery and installation and even paid for a certificate of insurance . First delivery: was just an attempt because they came outside of the windows and tried to charge me an 85$ fee. No way Second delivery: they did not want to deliver because claimed it is 6floors up instead of just 3 and want to charge 100$ for every 7 steps up. These guys seem to make more money on the fees they charge me vs. The actual products they sell Just buy on other sites please