AJ MadisonReviews of ajmadison.com

I feel two stars is conservative and possibly generous. The sales rep was great, fast and efficient. got a good prices, delivery scheduling was immediate. the delivery was almost two hours late and outside of the indicated time frame. the delivery men were nice and efficient. the brand new unit came defective. i reached out to the sales rep and he said he put in a ticket for customer service to contact me. the brand new unit was defective on arrival in july in the middle of summer. 5 days later, no one from customer service has contacted me. sales rep has no control over customer service. i've emailed, contacted them on website, called, nothing. when calling customer service, you're on hold for 20 minutes and get hung up on. this purchase will be disputed on my credit card. very unprofessional customer service. FYI, this is bought under a business account.

I am writing this review while being on hold with them (55 minutes so far and counting) I wish there were a way to give this company negative 5 stars. Such place should not be in business, period. Eight months awaiting a delivery, endless hours spent arguing with them over inventory and partial shipments, absolutely horrible customer support, and the managers, don't even care or respond to you Now, you probably heard this before, and you say to yourself "Just another disgruntled customer". However, this is not your average story at all. read on! 1) Order was placed December 1, for 4 appliances. I was told lead time was a month. I basically had to call every week to see if the appliances are in or not. 2) After 2 months, turns out one of them was finally available, but they would not partial ship, because they did not want to pay their shipper twice. I ended up paying for it to ship. 3) Two months later, another appliance became available. Their shipping company calls you around 4 pm the day before, and tells you to be ready to receive the appliance the following morning, giving you no time at all to make arrangements if needed. They dropped off the appliance outside and let me to figure out how to bring it in. The guy said he was doing me a favor by dropping the appliance at the doorsteps instead of by the curb. 4) Two months later, another appliance became available, but the manager kept contradicting his customer support folks and said it was not true. It was one customer support guy, who accidentally kept me on the email chain, that clued me to the fact that the manager was either clueless or lying. He, at that point, had no choice but to fess up to the fact the appliance was in stock, and he agreed to ship it. 5) Finally, after 8 months, the fridge became available. As usual, we got the early evening call, and raced to our place that night to receive the fridge, only to find out the following morning that they shipped us the wrong brand altogether. Several communications with customer support, and the store manager, still produced no information after 10 days. They charged my credit card and no product. Now I have to dispute the charge with the credit card company. Save yourself the headaches and hassle. If you don't want to wait months after your order, spend a week of your time on hold with customer support, and send a 100 emails to get your appliance, Just shop elsewhere.

Horrible customer service. Call wait times are over an hour and then they hang up on your.

I am referring to our order number 315863375.  It was a SMEG oven. The oven was delivered with the glass completely smashed and the legs looked like they had been run over.  Please refer to the pictures.  First, we were told that it would be be delivered between 5-9 pm, then changed to 8-12 (who delivers appliances at midnight?) then cancelled. It was delivered at noon the next day in this condition. Not sure who does the deliveries, but completely unprofessional.  We called AJ Madison and after some discussion, made arrangement for the parts to be sent. My husband is pretty clever, so he was going to try to fix it. After several weeks, we were then told that it was going to be picked up and we would be refunded. We were told it would be picked up last week, and it still sits in my house. This has been the worst customer service I have ever had.  Never again will we order from here.

They sold me a product that they dont have in stock, bad customer service , be aware

I ordered a washing machine. The delivery was a few days later than expected, but I was OK with that. The problem was that after the machine was installed there was water leaking from the machine. I called the same day to get the installers to return for troubleshooting. There was a work order issued and I was told they would call me within 3 days to schedule the appointment. After 3 phone calls and multiple emails, there has been no response. This has now been over a month. I have since disputed the charge and had it removed from my credit card - still no response. Based on lack of response and no follow-up on a $1366 washing machine - I wish I could give a zero star review.

This company is horrible and even worse is their logistics. They left all the garbage on my front yard, with boxes piled up over 6 feet. I spent hours on hold and they don't seem to mind. The refrigerator was defective and they wanted a 20% restocking because I didn't have the original boxes they left in pouring rain. I wouldn't suggest using this company

Delivery and installation of refrigerator was scheduled 9-1pm. First I get an email around 11am saying they are on the way. Then I get a phone call saying they are delayed and will come 1-4. At around 3:30 I get a call and they claim the truck was towed and they can’t come so I have to reschedule. Terrible experience.