AJ MadisonReviews of ajmadison.com

I cancelled the ordered, they sent it regardless...will not respond to my calls or emails. They hung up on me, dropped my call multiple times. Never called back. Said they would send me a return label, never did. Do not order from them. I spent over 3hrs on hold with no resolution.

I was in the market for a wall oven and I saw that AJ Madison had the model I was looking for in stock. The person working chat was a good salesperson (the reason for the second star) and I ended up purchasing from him, along with full installation and a cart-away service for my old oven. Unfortunately, there were some significant problems with the installation. The install team showed up without tools. They gouged my new, wooden floor when they tried to drag the unit across it without a dolly (if I hadn't been there to stop them they would have caused even more damage). They also left off a flange so there was a gap between the stove and the cabinet. I would not recommend AJ Maidson unless you plan on installing the unit yourself.

Unethical, borderline fraudulent practices. They've been holding our approx. $6400 since July and assuring us that all three of our appliances would be delivered (we weren't pressed for time and in turn didn't rush them). Come to find out TODAY (October 15) that the refrigerator is "unavailable." Were they ever going to tell us? When? Why did they charge us for it? Are they going to pay us interest for holding our money all these months? We may never know the answers to these questions, or why AJ Madison still exists. All I know is that we could've used these months to find a refrigerator that fits our specific needs, and they robbed us of that.

Absolutely horrible service and delivery. They do everything they can to make it IMPOSSIBLE to reach them, still using COVID as an excuse when the real culprit is their absolute incompetence. They have jeopardized my entire kitchen remodel. What a joke of a company. Do NOT order from them no matter what you do. Do not make the same mistake as me!!!

I had a problem with order n°130855775 from february. My complaint still has NOT been resolved. We didn't receive any reasonable proposal. If AJ Madisson hasn't any responsibility for the quality of their service?

WARNING! Do not buy from AJ Madison. I bought an entire kitchen appliance set; refrigerator, range, microwave, range hood, with accessories. Every piece eventually arrived late but all were damaged. After nine (9) months, I’m still struggling with AJM customer service; they do not respond to email nor do they answer their phones. Not once have they offered to replace damaged units as a first choice towards customer satisfaction. Dealing with AJM has proved to be a very painful experience, one that I’ll never be part of again. I am contacting my credit card company to dispute charges.

We have been customers of AJ Madison for a while and we have been pretty satisfied with their product catalog. We have been able to find the appliances we needed for our home. This all changed with our last order where a dishwasher arrived broken. That in itself is not a deal breaker... We know this happens sometimes... The disappointment started as I tried to reach out to customer support to try to address the issue. I had to spend 7-8 hours (over multiple calls) trying to talk to someone to solve this for us... I also send countless emails... and every time i started a new interaction i had to explain everything all over again. After about a month and a half I finally go someone to say they will refund us as they have not been able to deliver a new dishwasher. If you order from them, think of it as rolling the dice... if the product comes in good conditions, then great... but if there is anything wrong with it be prepared to deal with the worst customer support.

Worst Customer Service Ever Terrible Customer Service. Stay away! My 89 year old partner decided to renovate his kitchen and the contractor took him to AJ Madison to select the appliances. Worst mistake from the contractor. From the moment he placed the order, the customer service experience was absolutely terrible. He needed to change the fridge and the stove after and the sales guy took forever to reply. Later on when the contractor needed to get in touch with the sales person was the same story, many e-mails and never a reply. He finally had to contact another sales rep to deal with. When they shipped the appliances, they never contacted the building to arrange insurance documents. As a result they were unable to deliver. It was rescheduled for another day. When they showed up, they refused to take away the old appliances, even though my partner paid for the installation service, which included the removal of the old appliances. My partner canceled the order and then they said they will charge him 30% restocking fee. They were the ones who did not fulfilled their part of the agreement and still they charge 30%? Stay away from this company. It is a nightmare to deal with. They have no idea what customer service means.