AJ MadisonReviews of ajmadison.com

awful company. Do not buy here. They are responsive to sell, but after that the shipment process is a disaster, they will refuce to reimburse you, will not reply to emails

Just received my delivery from them. The washer and dryer looks like someone was having a bad day. Now I'm into my second hour of trying to get someone on the phone. But, if you hit the number for sales you be answered within minutes. If your not buying anything you will be on hold forever or hung up on. Will NEVER do business with this unprofessional company. Once they have your money they have nothing for you. You've been warned.

I purchased a scratch and dent stove at a reduced price. AJ Madison misrepresented the actual damage to the stove and it’s currently unserviceable without necessary parts to repair it, which they refuse to send and have stopped corresponding about it. They are unresponsive, show very much apathy in trying to resolve the issue, and won’t return any phone calls or emails. Shop somewhere else!!

Ordered a Samsung wall unit oven/microwave. Delivery was prompt compared to other companies, but that was the only good thing. About 2 days after having it installed, my wife did the self cleaning. This locked the oven door and it won't unlock. For over a week, we have been going round and round with samsung with no resolution. We have 2 ticket numbers. The last person we spoke with said we had reached the top of the chain - still nothing. Now we'll call aj madison and talk to them. Think twice about doing business with aj madison or samsung. Another thing we found out about samsung. They are a korean company and very few appliance repair shops work on their appliances. Beware.

The absolute worst company to deal with. After six weeks of long phone wait times and three no-shows, my microwave is still sitting in the box. The initial installer said he forgot his drill bits. He also incorrectly hooked up the dishwasher, and now water spews from the air topper. I also found a bracket in its original package sitting on the counter which said "Must be installed to prevent tip-overs." My son wrote a review on the AJ Madison website and the moderator wouldn't post it. There was no profanity, only the truth.

I ordered 2 same gas dryers in february 2021 I received white and gray one. I asked to replace the gray as i ordered white one. My request stay unswered.

I placed an order for a brand new stove and fridge for almost 5 thousand dollars. My fridge took over a month to get here even though it was listed as quick ship. And it came damaged!! On top of that, I have been waiting for about 3 months for my stove to be shipped out and was promised I would recieve it as it was on the last production line. I found out today, I am not getting this stove. I asked for a full refund, and they said they did not have my money! I had to argue with them that they did, its on my bank statement. I also asked for an incentive since they have had my money for such a long period of time. And they are not giving me one. Do not go through ajmadison. You will get screwed over. You will have to wait a long time to get what ever it is you ordered. Your items will possibly come damaged, or you may not get your item at all.

I bought a Samsung range and refrigerator from AJ Madison. They matched the best price I could find nationally. I needed shipping from NJ to ME. When I ordered, customer service immediately contacted me to let me know both items were back-ordered and if I wanted to cancel. I said no, let me know when they arrive. I was contacted and delivery scheduled when each item arrived at the dock. Delivery service and tracking was excellent. Items were delivered in perfect condition. Price, service communication, and delivery all met my expectations. I will certainly purchase from this company again.