AJ MadisonReviews of ajmadison.com

Item arrived damaged and needs to be returned. Six weeks later I’m still waiting for “return authorization”. Extremely long hold times on the phone, non responsive to emails. I filed a CC claims so we’ll see if that makes a difference. Terrible customer service. Don’t do business with them!

They are totally unresponsive to repeat requests concerning my order. They did not return phone messages. When I did speak to a rep , they never followed up on my inquiry. They kept saying my item has shipped, and yet one month later UPS said they never received it. I filed a complaint with my credit card company and they tried to charge me a 30% return fee for an item they never even shipped. Do not, I repeat do not ever shop with these people it has been six weeks of nonsense dealing with them

They suck. No communication, delivery set up , I was informed during delivery they could not install my dishwasher. I had to call a third company but they would not install due to my location. Only option was to find a new installer or send it back. No suggestions on a new installer. Three weeks after my order was entered, really? The worst part …dishwasher was defective. I was told you have to call the manufacturer to fix. I still do not have a working dishwasher, except my wife and she is not happy. I have been on hold for and hour and they just disconnected me. Poor customer service… buy local Did I mention their delivery service ran his truck over my yard and left huge ruts in my grass. Do not buy appliances from AJ Madison Uodate: it’s been 2 weeks no solutions yet. Arrogant customer service person said there is nothing more they can do. They cannot replace because they don’t have a warehouse. What????

I received a high-end gas cooktop that was damaged in December 2021. I notified AJ Madison of the issue on 12/23. I received a reply on 12/26, offering a discount to keep the item, which I declined. On 12/27 AJ Madison advised me they were seeking a Return Authorization number from the manufacturer. I emailed AJ Madison on 01/11 asking the status of obtaining the RA. They have been completely unresponsive since 12/27, which is ridiculous. I will be initiating a credit card dispute.

This is a HORRIBLE company. DO NOT BUY ANYTHING FROM THEM. They are fraudulent and non-responsive. They will rip you off and it doesnt matter if you file a complaint with better business bureau they dont care.

I originally ordered a Cafe range from another online site, however it arrived damaged so it was sent back and a replacement was no longer in stock from them. Unfortunately this range is usually back ordered by a month or more. After seeing it listed as in stock at AJ Madison I immediately called and spoke to a helpful representative named Dave who took my order over the phone to be sure my order was placed while this stove was still available. When I received my shipping notification from AMHome Delivery it noted that the delivery could be as late as 10:30 pm. I called AJ Madison again to see if they could arrange for a daytime slot. This time I spoke to a representative named Jay who was very understanding and professional. He assured me he would try to put in my request to the shipping company. Happily, it arrived undamaged a couple of days later at a convenient time of day. Jay even followed up with an email letting me know that I could reach out to him if I had any further issues with my order. Would order from AJ Madison again.

I ordered a mini fridge on Nov 12th and the AJ Madison tracking system said it was shipped on the 15th. Their tracking system showed it never left the warehouse. I received an email on the 25th asking me why I returned the product. So I emailed them and showed them their mistake. They reissued the order on Nov 26. They tell me it will arrive the 20-22nd of Dec. I get a notice It arrives in the area on the 10th and I proactively call and request a delivery on or before the 15th as I’m leaving town. AM home delivery (owned by AJ Madison) scheduled it for the 16th when I’ve already told them I'm out of town. I call to tell them again I need it before that, to which they say they can’t deliver it and want to charge me a hold fee to deliver it after I return. I tell them I shouldn’t have to pay it and am told they will check with a manager and get back to me. I hear nothing back. I return early from my trip and call to get my delivery on the 27th. I’m told they only hold for free for two weeks. Two weeks from the 16th would be the 30th so I’m still within the window but am told I still need to pay the hold fee. I contact AJ Madison customer service who then tells me the two weeks started on the 8th when they shipped it and I need to pay the hold fee. So to sum it up AJ Madison (and their shipping company) failed to deliver originally as promised and charged me a delayed delivery charged. The hold fee was only $50 but it was the principle of the matter. They say they have a customer service promise - clearly not customer friendly. They are just slinging appliances and you can find the same price with better service elsewhere. Just say NO!

***STAY AWAY FROM THE COMPANY*** UPDATED REVIEW About a year ago a had a super experience with them (read original review below). Placed a second order with them now and its been a disaster. Waited home all day multiple times and they dint show up. Customer service is terrible. Was firced to use a laundry mat for weeks. Cannot be trusted, disrespectful and unreliable. I STRONGLY SUGGEST YOU SHOP ELSEWHERE.