AJ MadisonReviews of ajmadison.com

I am on a mission to expose this company. I purchased a refrigerator for my elderly mother. I also ordered a water line kit and paid for installation. When the men delivered the fridge, they broke something on it and then were unable to hook up the water line. They were like, "Ooops, we'll let the company know" and left. No one has reached out to her, and I have called, emailed and tried live chat numerous times. I'm on hold forever, and then often the call is dropped. No matter when I use live chat, I'm always the next in line with a 2-minute wait. I've sat there for well over 40 mins at a time. And forget email. They don't bother there either. AJ Madison will eagerly take your money, but will not be available when you have an problem. And though $105 isn't a lot of money, it's the idea that they took my money, broke the new fridge and washed their hands of the whole thing. It's wrong. I have been attempting to contact them for days via email, phone and live chat. I've been on hold for an obscene amount of time (and then often the call is dropped after waiting for 40 mins or more), live chat is never picked up (even when I'm supposedly next in line) and my emails are never answered. Do not purchase anything from this disreputable company!

We received only the installation parts and no cooktop. After talking to customer service, they told me "Sorry file a claim with your insurance company" on a $5k product because it came directly from the manufacturer. WHAT A RIPOFF AND TERRIBLE CUSTOMER SERVICE!!! DO NOT ORDER FROM THIS PLACE! SO MANY MORE OPTIONS THAT WILL TAKE CARE OF THEIR CUSTOMERS! Will be taking legal action if not resolved ASAP.

HORRIBLE customer service and follow through from AJ Madison. BUYER BEWARE. I purchased a cooktop which arrived broken, contacted customer service, waited weeks for someone to get back to me. Was told that I was being shipped a replacement and the damaged item would be picked up. Waited WEEKS again. Delivery people came to pick up the broken item but DID NOT BRING REPLACEMENT. Now no one answers me calls or emails.

The worst part is that I have to give 1 star....Seriously....I won't go as far to say this place is a scam, but it is really close. Horrible customer service, we have been waiting 30 days for a fridge that they said they had in stock. I have spent at least 7 hrs total on hold and been hung up on 3-4 times throughout the process....DON'T DO IT PEOPLE!!!! Learn from my mistakes....

My review is about why I rated 1/3 vs 5 stars. I was well pleased until I discovered a theft of my Apple Air pods during delivery. Last week, I emailed every possible way. Today, called twice. First time, was tricked into pressing 1, that put me on a sales pitch for Medicare. Called back, held on over half an hour, then a busy signal came on. I have yet to hear from any of the contacts I made. Most importantly, the theft has made me skeptical of a company that doesn't respond to a customer's request for help in addressing an inhome theft issue. On this, I rate them zero.

I placed this order nearly 1 month ago. The sales advisor was new and tried his best to be helpful. He was unaware of the inner workings of the company and each and every department he turned to was more incompetent than the previous. First of all, the call wait times are ABSURD! They provided me with inaccurate information at every turn. They told me my item would be delivered one week after placing the order. Then it was pushed back to early November. At this point I was irate because I kept asking them for status updates and not a single soul had an answer. Finally I asked them for the PO, contacted the vendor directly who informed me that it's impossible for AJ Madison to have actually placed my order because the item is on backorder until December. I spoke with some sloth of a sales manger from a showroom in Virginia. At that point I opted to cancel my order, then customer service tried to say they did not charge my card and therefore there's no money to be refunded. LOL!!! SAVE YOURSELF and AVOID DOING BUSINESS WITH AJ Madison!!!

Worst retail business I have ever dealt with. My order has been "processing" for weeks and I cannot get anybody to answer the phone or my emails. They will take your money and then ghost you. I wish I could give 0 stars.

I bought a Scotsman icemaker in April 2021 along with a 5 year extended warranty. It failed in August and I have been trying to get service every since. The NewLeaf service contractor acknowledged my claim, but I have not heard a word about scheduling a repair and it's been almost 2 months. Glad it is not a broken refrigerator. This company is a total fraud.