AJ MadisonReviews of ajmadison.com

I had issues finding a specific microwave when we were remodeling our kitchen. The first place we ordered from said it would be shipped at the end of the week. The day before the arrival date, we received an email stating it was delayed for two months! We cancelled the order and searched elsewhere. That order came in on time, but came in damaged. I watched the delivery man drop it twice in the truck and once I’n my yard. Now, it was obvious we would not have the microwave in time for the renovation. Miraculously, AJ Madison had it in stock. When I called them to verify that it was, indeed, in stock, they helped me expedite the order and ship the same day to ensure no one else tagged it. I received email notifications every day with an update on the delivery status. The delivery service they use, AM Home Delivery, is great! The delivery was on time and the microwave was safely packaged and delivered! This was the best service we have had during the entire renovation! AJ Madison and AM Home Delivery are amazing! I will definitely do business with them again!

Under no circumstances should you buy from AJ Madison! Go to ABT, or Best Buy or PC Richards or Lowe's or ANYWHERE ELSE. They sold me an Electrolux washing machine and installation service... but they neglected to tell me that the installers would not be able to complete the installation of all the features of the machine, such as the reversible door. (Washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side.) So now I need to hire ANOTHER installation company (a REAL one) to reverse the door, and it will cost over $300. Call me crazy, but I think that if you sell a machine on with a reversible door on your website, and you sell professional installations, YOU MUST INDICATE THAT THE INSTALLERS ARE UNABLE TO HANDLE ALL ASPECTS OF THE INSTALLATION. And that's not all. I wish I could post photos here to show you the state they left my apartment in. They left dirt and garbage all over the floor. Dirt was ground dirt into the carpet in such a way that it will have to be professionally cleaned or replaced. And they dumped the trash, old hoses and dirty hardware in our (full) clothing hamper. As an added bonus, they broke the drain pan under the washer! The Electrolux machine is great. I just wish I had bought it ANYWHERE ELSE.

Terrible customer support. We have had to wait a year for our appliance and it arrived damaged. No one informed us that the appliance was damaged they just indicated it was not on the truck for delivery. When we called to get status our sales contact and customer service were not available.

on 05/22/2022,i ordered an conditioner from Aj Madison the the salesmen was named abie krump. when he told me that since they used a 3rd party shipper to nj i had to pay 49.00 for shipping. I found out when i purchased a second unit on 05/31/2022 ,order# 152044775,that i was overcharged.I requested a credit for the shipping charge and the tax on the shipping charge I was told i had to speak to a customer service person in this area.i spoke an agent named kaitlin .she was very helpful and told me she would process a refund to my credit card.

I purchased a large built in refrigerator from them in mid-April with the understanding they could hold shipping until mid-May. During my discussion with the sales rep I also verified that it would be inside delivery. Fast forward ten days and I received a call from a freight company, they wanted to know when they could delivery the fridge. I wasn't really ready for it, but trying to be flexible I told them they could bring it on May 4th. They then stated it would be placed on the curb. Let me reiterate, this thing weighs in excess of 700lb, so getting it from the curb into the home by myself was not going to happen. At that point I told them to hold the shipment and I'd get back in touch with AJ. Well good luck with that. The phone system at AJ seems to drop calls that have been on hold for 20 minutes, that happened at least three times. I had to make many calls to get in touch with them, more calls when I never got the promised callback, but finally I did get a human. She did go back and listen to the sales call and upon my reaching out to her again, I was told that yes, they in fact did promise inside delivery and she'd get it taken care of. That was the last contact I had with them. The freight carrier reached out the following week, said they would deliver inside, asked if they could deliver on Friday, to which I said yes. They showed up, two guys and a small hand cart...wth? They proceeded to drag, shove, slide, and tip over the refrigerator to get it inside. Does it work? No clue, I'm not able to power it up yet. Would I ever under any circumstances purchase from AJ Madison again? Oh heck no. And before anyone thinks I blame the freight company, I don't, those two guys had absolutely no clue what they were in for and they worked their ass off. I feel bad for them.

Awful customer service. This is the third time back due to them having specialty appliances for my company and probably the last. No matter how many times i tell them the delivery is to an 8-4pm business address, they always give me stupid delivery windows like 7-11pm. Then I call to reschedule, wait on hold 10-20 minutes only to be “disconnected” every single time. Once i finally get through to an actual representative, they reschedule the delivery, usually a week or more out, if they can even give me a date when I call…

RUN don't walk, RUN from these people they are horrible

Purchased $4500+ Miele washer dryer set with stacking drawer. Never sent drawer, $249. Wouldn't respond in email or by phone. Set worthless without stacking drawer. Then when I waited through their purposeful labyrinth of phone service, they were "back ordered". Probably back ordered when I ordered originally. I will stop card payment, they can come pick them up. Plan B. This company SUCKS!