AJ MadisonReviews of ajmadison.com

Totally Trash company. They put off delivery for 5 times with absolutely NO reason. Now it’s already 2.5 weeks since first scheduled delivery and I haven’t seen the washer and dryer I bought. Remember, never buy anything from AJ Madison or you can never receive your stuff.

They were unable to deliver because they came with a big truck that didn’t fit the docking bay. Then they tried to charge $75 to come another day PLUS A SMALL TRUCK FEE, never disclosed before. Ridiculous.

We requested a model that has three trays including a third top tray. We were assured by the salesperson it had it. After it was delivered and installed we noticed it did not have the third tray. I send emails to ask what what’s happening. We were told that a request for the technicians was sent. We never heard back. This is NOT what we expect from AJ Madison where we have been doing business for decades! Very disappointing!! The quality of the dish washer is excellent as all the Bosch products! Just not what we wanted.

I ordered a full condo of appliances. One piece was missing. It took days of calls to finally get through to someone to get a replacement. The replacement came, and was broken (stacking kit for a w/d). I sent it back as requested. They did not trigger a replacement - it took three emails and a phone call. When I posted a bad review on their site - they rejected it...the truth hurt too much.

I sent a bad review on their website. So they won’t publish it on their website. Poor business to not allow bad reviews. They only publish good reviews. That in my eyes alone is starting that they are scamming people. They delivered a damaged Washer and refuse to send out a new one. Don’t trust them.

DO NOT ORDER FROM AJ MADISON! They have nonresponsive customer service and a strategic restocking fee ( 35%) for intentionally profiting off online customers who click on their incorrect links on Google. We documented all the wrong links and sent to both Z-Line and AJ Madison for proof and got zero response back. This needs to be addressed and is lousy business practice. For example, although they understand they have incorrect links from Google that direct to the wrong product on their site – they make no attempts to update or revise the correct links while continuing to charge an additional 35% to customers who want the right product. THIS IS morally wrong and is a horrible strategy to gain and profit. More than 50% of products on AJ Madison's site are INCORRECTLY linked from Google to their site – promoting an incorrect customer purchase which works in their favor since now they can charge that 35% restocking fee, which is all profit. This is WRONG. Z-Line is unable to control its retailers as I had to call them more than a dozen times to reach anyone to rectify this mistake, and they were unwilling to support immoral behavior and bad practices from their retailers. This affects Z-LINE's reputation and brand recognition. This is an overall terrible practice. Long story short, I purchased an oven range using a wrong link that directed me to AJ Madison's site with the incorrect part number. I ordered the wrong range using the link, and now they will not take accountability. They never confirmed my order, and they are now trying to stick us with their 35% restocking fee policy for me to order the correct range. Z-Line has also confirmed that there should be NO restocking fee for these wrong orders since the appliances are not even stocked at AJ Madison - they are stored at Z-Line. So WHY DOES AJ Madison continue to charge a restocking fee? They do this to profit off these wrong orders that are intentionally mis-linked and unfixable from AJ's Madison's site from Google.

I just had a refrigerator delivered from Aj Madison . All i can say is DO NOT BUY FROM THEM ! They have the worst customer sales service . The sales staff is horrible . I bought a side by side refrigerator with ice and water in the door and I was charged 100 dollars to install the water and ice . When the delivery came the guy refused to i stall it After i spent more that three hours on the phone after the guy left and i yried to get them to ipick up the refrigerator . It is Friday and they want to puck it up on wednesday . UNACEPTABLE !!! DO NOT BUY THERE !

Do yourself a favor and shop someplace else. I bought a dishwasher, which they said was in stock but somehow took four weeks to arrive at the delivery terminal. No updates, no one had any idea where it was in the journey, just nothing for four weeks. Then came the fun of dealing with the awful delivery service they use. I received less than 24 hours notice for my delivery window, and they had conveniently already uninstalled my existing unit before revealing the new unit, which had been damaged during shipping (front panel dented). The installers did an awful job installing the dishwasher (not at all even with the cabinets and didn't bother adjusting the kick panel, so about 2" of the sub-floor was visible right in front of the dishwasher. Not really the look I was going for, nor was I real pumped about having to spend 1-2 hours redoing the install myself. The installers said that AJ Madison would arrange for the damaged door panel to be replaced but to be sure and call AJ Madison. So I called AJ Madison, reported the issue and was told by the service rep that they had received a photo of the damage from the installers. Service rep then said they would call the manufacturer, who would contact me to schedule an appointment. After not hearing anything for two weeks, I called AJ Madison back and was told (i) they need a better picture of the damage and (ii) they also need a photo of the box it came in! They finally relented on the photo of the box and settled for a new photo of the dent. A few days later a licensed repair person arrived with no knowledge of the issue and told me it would take 14 to 16 weeks to get a new door panel from Miele. So all-in, I'll have spent a solid 5-6 months just to get a unit that looks and operates the way it's supposed to.