AJ MadisonReviews of ajmadison.com

Trust every bad thing you have read on here and go somewhere else to buy your appliance - there are plenty of options, Went to store to choose a refrigerator and laid out all the parameters, including needing it that week, choose based on that, for sales person. Called the next day to buy, took 2 calls for him to call back - I was told fridge could be delivered Friday, even got COI. Then on day of delivery was told not coming and had to gg through 3rd party at huge additional cost - and here's the kicker - take 4 weeks to get it deliver4ed & installed. Over 10 calls to customer service with multiple promises of following up (which never happened) nothing got resolved. Worse company ever - just terrible.

Welcome to the suck. I am embarrassed and indignant that I did business with such an uncaring and incompetent business. Prepare for misery with AJ Madison. Once you buy they disappear and pass you to an equally dim witted delivery service called AM Trucking and Home Delivery. In my case two shipments of a stackable Bosch dryer and washing machine. Both shipments appallingly muffed, deliveries missed, installers unprepared to do the work. Be prepared for misery and stress. I will NEVER work with AJ Madison again. Horrible.

OMG! I wished I had of looked at the reviews before I ordered! My washer and dryer were delivered a few days ago. Minutes after it was SO called installed, I washed a load and as it was spinning to rinse, water was everywhere because they didnt leave the hose in its proper place! I called and emailed them my issues and almost 5 days later, Not One phone call or email reply! Ive been places on long hold times via phone!!! Since the washing machine flood, there is a wire that sticks out near my lint box. NEVER EVER AGAIN! The fact that customer service has failed to reach out to me after I reported the issues. What a way to get started on my new appliances!!!

Sharing an email from AJ Madison that blocked my feedback: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Thanks again, AJ Madison My feedback: Shame on AJMadison for Deceptive Practice Ordered the coffee system on June 11. AJ Madison issued invoice on June 14 and charged credit card $2,000! Received a shipping confirmation on 16 but was never picked up by UPS. A follow up via email with AJMadison on June 17 resulted in another invoice being issued and a second shipment notice. On June 22, AJ Madison continues to say that the coffee maker was shipped. UPS on the other hand stated that it still did not receive it. On June 28, I contacted AJ Madison Customer Service who now claims that the product will ship soon. I cancelled the order and purchased at another store. Buyer beware!

Terrible company. They failed to deliver the double ovens I paid upfront for- then tried to make me give them a credit card authorization for an amount they could not tell me for delivery. When I expressed having hesitation for a blank authorization to charge me, they said I could cancel my order if they keep 35 percent of the 4500 I paid! What! I have never had such a horrible customer service experience. It’s scary. Buyer beware. Please go anywhere else! Like anywhere….

I would give ZERO stars if possible. This is the worst experience once you have ordered and paid for the appliances. AJ Madison hangs up on you - does not want to help in any way... The automated system times out and hangs up on you. Very Bad Customer Service.

Run don't walk away from this company. Took a chance spending over 4k on a mini split and two wall units. Got the compressor but no wall units which were $1400.00. Called about 10 times only get promises and run arounds. Its been almost 2 months and all they say is its shipped. Don't think I will ever get them. They are pros at blowing you off. Had to dispute charge on credit card. These people are cons. Please send any complaints to NYS attorney general so they can start following them and maybe put them out of business. UPDATE: After seeing my review they did refund me for the unshipped items.

Don't use AJ Madison. Good prices, reasonable delivery timing for products in stock. However, when there is an issue, and a piece is missing from the order, it will take 10-12 hours of your life - and counting...still no reply back after the first contact, which took hours to get a person on the phone. They never replied to my emails to customer support - 1 per business day. They are terrible as customer service, and will leave you with a dryer that you can not stack on your washer for at least 2 weeks (and counting) because they can't seem to decide to follow up, answer a phone call, or answer an email. Awful experience.