AJ MadisonReviews of ajmadison.com

I bought a range hood from AJ madison. When I received the package, the box looks in very poor condition. We opened the box and tested the hood, the mortar didn't run and the fan was not on. I tried to contact customer service multiple times and filled out the report form as instructed. After that, I'm painful to wait for the response. Day by day, week by week. Two weeks after we received the broken hood, finally a service guy called to set up appointment to make diagnosis, but the earliest time is two weeks later. So basically, one month after we received the hood, a service guy finally show up. I paid a full price for a new appliance, and what I get is an appliance has been repaired and take several months to repair. It's horrible experience. I will never ever order anything from AJ Madison again.

On-line sales staff was great. Delivery/customer service HORRIBLE. NEVER shop here. Their installer caused a gas leak in our home, AND THEY DID NOTHING ABOUT IT!! THEY actual broke the law!! Shameful for a large company that must have known better. Their delivery driver also attempted to install our range and caused a gas link and damaged the oven. Additionally in Florida and most all other states, IT IS NOT LEGAL FOR A NON-GAS CERTIFIED PERSON TO WORK WITH GAS! We called this driver/installer back because right after he left we started smelling gas. He said he’d come back. A minute later he called and said his boss said to give it 30 minutes and the smell would go away. We knew this was nuts, we were worried (smell drove us out of the house), so we called the city gas department. They told us how to shut the gas off and they sent out a city inspector right away. Inspector said the installation was substandard and dangerous. He made sure gas was shut off securely and told us that we needed to get a Gas-Certified installer in to fix the installation and to NOT USE THE OVEN!! He told us that it was not legal for them to have the non-certified delivery driver doing gas installations. AJ Madison and the company they hired to deliver and install (AM TRUCKING) is now being investigated by our city. When Certified Installer came to fix, he found that the joints were sealed improperly and were leaking AND that installer actually caused a gas leak inside the oven!! So now our brand new oven need to be repaired!! Further, we ended up getting the manufacturers warranty company to send out the good installer, because AJ Madison or AM Trucking wasn’t answering their phone. SO NOT ONLY DID THEY CAUSE A GAS LEAK, they were doing NOTHING TO FIX IT!! It has been five days since this happened, and AJ Madison has still not reached out to apologize, explained how this fiasco happened or anything. They just do not care.

do not buy from them unless you want to wait months for delivery and have to do all the work to follow up and schedule your own delivery

Ordered a $12,000 refrigerator on 8/12. Was charged on 9/8. Order sat in warehouse for 20 days. Scheduled delivery on 9/28 between 6:30p-10:30p. Delivery shows up at 4:37p and requires signature. I was working and couldn't get home from an hour away. Asked them to re-deliver during scheduled time. They refused. Said they would deliver the next Tuesday. No delivery. Tried to cancel order and they said there would be a 35% restock fee for their failure to deliver as promised. Allowed one more attempt at delivery - nothing delivered.

Ordered in stock GE Profile Stovetop webpage stated it was available and will ship between 10/11-10/12 my account said processing. Contacted customer service to be informed item will be available late January.

I spent $29,000 on a range and refrigerator and it has not been delivered for weeks. It has been sitting in a warehouse in GA and they will not provide me with a delivery date. Worst delivery company in the world. At this point I just want my money back and I’ll order through another company. Unfortunately there is a 30% restocking fee. Strongly considering lawsuit. Waste of time

I purchased a commercial dryer for one of my customers it was delivered by an outside vendor and it was installed in non working order. The delivery team left the building without leaving any paperwork and forged a signature on their delivery ticket. by doing this they didn't have to bring the unit back with them and instead of a direct replacement it would become a warranty issue I have called repeatedly emailed repeatedly and have gotten on resolution and little to no communication Don't expect anything after the sales transaction is complete

CUSTOMER SERVICE IS TERRIBLE !!! The installation damaged my wood floors and they will NOT respond to multiple and many inquiries for resolution. I have photos. I followed up within the time frame. I have emailed, called, and used live chat. They do not respond. Waiting 25 minutes on hold to be promised a return call results in NOTHING! RUN do not walk away from AJ Madison.