AJ MadisonReviews of ajmadison.com

Perfect! All of my questioned were answered quickly and we ordered the perfect waher/dryer combo.

What made my experience great was how quickly I got a reply to my query.

5 ⭐️⭐️⭐️⭐️⭐️ for Gitty and NO ⭐️ for Santiago, Gitty, thank you for your professionalism, pleasant demeanor, and pure determination in getting this long overdue job completed. I will submit a glowing review of your involvement using the link. Santiago, The attached 3 photos explain the required complete rebuilding the replacement front panel using all the electrical and non-electrical components from the original panel. It was inappropriate for you to ever suggest, let alone expect me to do the work, myself. Santiago, please consider the following: 1. LISTEN 2. IMPROVE your attitude 3. ADMIT when you need help resolving a problem. 4. Do not quote a manufacturer’s rep when it appears you never spoke with one: “replacing the front panel as being simple, that I should be able to do it myself easily”. That information you was inaccurate. Yes, I called Fisher Paykel and spoke with their service rep who clearly stated a professional was required to perform this repair. 5. DO YOUR JOB. Do not expect the customer to do it for you. I believe I have been more than patient during this 1 year long process to replace a part that was damaged during installation. I intentionally delayed (far too long) speaking with your supervisor. I choose instead to be polite, understanding and always give you the benefit of the doubt. Do not abuse a customer’s patience. 6. DO BETTER. Provide the service A.J.Madison stands for. Regards, Beth Lebowitz

responded a few days right after my email and was very precise in responding

Glenda and Amanda were phenomenal!!! We were having delivery issues and both stayed on it and followed up and made it work. Both were kind and professional and totally on it. Thank you Glenda and Amanda!!!

Jenelle has been extremely professional, friendly, and responsive helping me fix an issue with an appliance that was delivered with some damage

Excellent customer service!

Customer service, led by Stacey is absolutely outstanding. We had a problem, she responded immediately and followed the issue until it was completely resolved.