AJ MadisonReviews of ajmadison.com

It appears i've gotten a good product and a problem has been resolved (almost).

I can't give 5 stars because the experience was mixed, but I'll go with 4 because in the end customer service came through. Pros: Responsive customer service Cons: Sales team is great until you press "purchase" and then good luck getting a response! We were also given reassurance that measurements would work on the unit we wanted which ended up being incorrect and led to a need to return the purchase (which is where customer service came through in the end to sort out for us).

Quick and helpful response

Quick response

I’m really disappointed with my experience with ajmadison.com. I ordered a Bosch cooktop (Model NGM8058UC) on 12/20/2025 for $699. The website allowed me to add it to my cart and check out with no indication that it was unavailable. After about a week with no shipping update, I called customer service and was told it was on backorder, but I was reassured I would still receive it. When I called again today for an update, I was told the item had actually been discontinued and I should purchase the replacement model instead — which is now $1,699. Sales told me there was nothing they could do. This feels like a bait-and-switch situation, and at minimum it’s extremely poor inventory transparency. Discontinued items should not be listed as purchasable, and customers shouldn’t have to chase down basic order status updates. I won’t be ordering here again.

Very poor experience. The product arrived defective, and getting help from customer service was a nightmare. Communication was slow, inconsistent, and they were unwilling to properly resolve the problem. Selling faulty products is bad enough, but the lack of support afterward is unacceptable. I wasted time and money and would not purchase from this site again. Look elsewhere.

Both Glenda and Lalo were very helpful getting my delivery delayed.

Meir B was incredibly helpful, answering all my questions quickly, adapting to my changing ask and helping me to understand the different options available. Would absolutely buy from AJ Madison and use the chat/email feature for future needs.