AJ MadisonReviews of ajmadison.com

Great customer service. I highly recommend AJ Madison.

Horrible experience with this company. Paid 3800.00 for a new washer and dryer. The washer delivered didn’t work and the dryer install kit had a broken piece. They refuse to send out a new washer, instead making us go through the manufacturer. They also refuse to send out a new piece for the dryer saying they have to check with the delivery company first. I paid 3800 for a new washer and dryer, I expected a working brand new washer and dryer to be delivered to me, not one that had to be fixed right out of the box. Ridiculous!!

Joseph went over appliance specs & gave me really competitive pricing. He guided me well, he was friendly and knowledgeable.

Compre en North Miami Beach Me atendió el Sr Mario Guzman. Buen vendedor y nada mas. No soluciona los problemas. Compre entre otra cosas un refrigerador Liebherr. Desde que lo entregaron nunca funcionó correctamente y la garantía no responde y Mario tampoco. Tendré que actuar con abogado. No comprare nunca mas ahí. Mi nombre es Guillermo Auf….

It's a shame they don't offer a 'no star' option as that would have been my honest review. Dryer was due to be delivered over a week ago - I have since spent that week chasing AJ Madison with various associates promising to call me back and failing to do so. On one occasion they informed me the item was on a truck to dispatch - that was Thursday - I recorded my call where I made it clear if they didn't get back with a secured time slot I wanted a refund on Friday, neither a call nor a refund was received. I spent close to 2 hours on the phone with them on Monday where again they informed me the item was with the dispatch company and they would call me back - I refused and asked them to call the dispatch company while I was put on hold - they came back to admit the item was not with dispatch and could not be located. I then asked them to issue a check for a refund and either Fedex or courier to my home which would allow me to purchase another dryer. While waiting for them to figure this out they insultingly offered another machine for an extra $100 (so spend more money with a disreputable company) but again couldn't guarantee a delivery so obviously this ridiculous offer was declined. Am still on hold waiting to see when I will get my refund as they are saying they have no ability to get it to me which is outrageous given that I live just over an hour from their head office and Fedex or a courier would easily get it to me overnight or same day.

The staff was very knowledgeable and guided us to our specific needs. Their pricing was very competitive and their delivery service was smooth and a pleasure! Highly recommended!

I needed to make a return and they were very professional about it and ended up making an even larger purchase through the company because of that

I needed a new oven replacement quickly when mine caught fire. I went to AJ Madison and saw that there was a sale if I bought a whole set. I hadn’t planned on getting everything then, but I was planning on replacing the kitchen appliances by the end of the year. I ended up getting a set of LG kitchen appliances. They were delivered quickly. The delivery was professional and well done. I didn’t pay for the installation, and had that done separately. I had an issue trying to get the rebate. A web message to customer service did not get the reply I needed. I hoped that Collin would be better. I was dreading the call, as we all do! I was connected with Lalo. She was very courteous, understood exactly what I needed, and sent me an email with links and instructions. If only all customer service centers had people like that! I really enjoyed being able to shop and compare the items online, without the hassle of a sales person. I researched the items I was interested in and looked them up for reviews as well as searching them on consumer reports. It is only two months in, but I am very happy so far with my purchase and the process. This is my second purchase through AJ Madison, and I continue to be pleased with the value and quality that they offer.