AJ MadisonReviews of ajmadison.com

this is about the fourth or fifth appliance that I’ve bought through AJ Madison and it’s the first time that I’ve had to use their service as a result of a delivered item not functioning properly on delivery. Well, that might not be the greatest thing to have happen when you see the kind of service organization they have in place in the way they’re able to respond. It’s wonderful. Highly recommended these guys know what they’re doing and they know how to get it done when things unexpectedly happen highest recommendation.

Fernando of AJ Madison Support was very helpful in coordinating service with the freezer manufacturer and their contractor in order to move the repair service forward and keep me updated on the process.

Incompetence at its best. 5 weeks and no delivery. Excuse after excuse. Would never do business with them again.

UNETHICAL BUSINESS PRACTICES – USED PRODUCTS SOLD AS NEW We ordered a freezer from AJ Madison and it was delivered in January. The freezer they delivered was damaged, so we requested that they replace the unit. They delivered a replacement freezer in January that was also damaged. The damaged freezer does not look like a factory finished product according to the product pictures posted online. The top of the freezer has a makeshift top on it that is visibly a repair. The freezer that was delivered is either a factory second that was sold as a brand-new unit, or a scratch & dent unit AJ Madison is selling as a new unit. We requested that AJ Madison come and get the secondhand freezer and replace it with a new freezer and they are refusing to replace the defective unit. We’ve reached out to the Better Business Bureau, in addition to the manufacturer Koolmore. The only option we were given by Koolmore was to open an onsite repair ticket that must go through AJ Madison in order to try and make the freezer like factory new. Customers need to be made aware they could get factory rejects or scratch & dent appliances falsely advertised and sold as brand new, without any recourse to have the product replaced.

The sales representatives listened to me and supported my budget. There are options if you go slightly over. I called with questions and visited the AJ Madison Showroom. I did additional research on selections, and AJ Madison was my final choice. I made my selections working with a sales representative over the phone since I visited their showroom. I chose my appliances and spoke with my contractor about getting a deeper refrigerator, five inches more, and an undermount workstation sink for extra workspace in my kitchen. The AJ Madison sales rep helped me find good deals. I am excited and can't wait to see my new appliances in my kitchen.

I wanted to purchase the installation package from the carrier after the 48" CAFE dual fuel oven was delivered. I called AJ and asked them to help me with the process. They were relentless in reaching out to the carrier, kept me updated throughout the process, and was able to arrange the installation. This is my third purchase from AJ and I about to make a fourth because the service is exceptional and that is what really matters to me!!

I ordered an undercounter wine fridge and an undercounter beverage fridge. One of them was missing the handle. Just wasn't in the box. This was documented by the delivery company. Customer service says they are trying to get a response from the manufacturer but nothing so far. It's been three weeks since delivery. Customer service is saying it's the manufacturers fault and doesn't seem to care too much. I will end up having to order this $85 part myself.

The ordering process with Joseph Feltz was great! Fast, incredibly easy, and also payment-wise was absolutely simple. Delivery is superfast with this company!