ZwiftReviews of zwift.com

I love it! Highly motivational kit and when coupled together with a proper smart trainer, it is awesome. It's so good, I haven't even bothered riding out in the real world yet this year. Ride On!

Loved it so far. Staff have been great on rides and email communication has been quick / professional.

On the 9th of March 2021, I sent Zwift an email in regards to my child account that I was not able to log into. 4 days later the problem was fixed and I continued training with the app, now I've gone back to log in only to be once again been locked out of my account. I'm now getting very angry as I need to train for an event and I can not log in. Appalling service, do not recommend.

Poor service poor app software

The product itself is okay. 3 out of 5 stars. So, it's worth a gym membership fee. But, Zwift will never become successful like Amazon.com because its leaders must be techies who like to ride indoors (i.e., not good business people). They are not customer-centric at all. The sign-up is wonky. They blame Apple and Google for payment systems for hiccups and confusing 7-day trial terms. I have iPad, Android phones, PCs, MacBooks, etc. The sensors they recommend don't work like documented consistently. Keep it simple and just tell the customers to use the ANT+ stuff that works better than BLEs. Wasted time here... The add-on products such as Zwift Runpod are out of stock forever. No excuse for any companies in 2021 to have supply chain issues. And their customer service reps are robotic-like Star Trek Borgs, and they do not show any empathy, sympathy, or care to "make customers happy." Pennywise and pound foolish are what come to mind. My experience is so bad with Zwift that I'd spend more money with Peloton than continue with Zwift. But, if you must ride or run indoors with virtual people like a video game, the go for it...there are many people on Zwift that tolerate the company.

Truly appalling service. I have paid for subscription with zero change in how I access and use Zwift - this is con!!

Having checked the site daily for weeks waiting for the NPE Runn to come back into stock, I bought one the first day it became available again, it was promptly shipped to the UK where it was then unfortunately picked up by Hermes. Over three weeks without an update and several emails to the Zwift support team later I've finally been told that it's been lost in transit, exactly one month after purchase. The product is once again out of stock so they are unable to even ship a replacement. Hermes are notoriously useless but waiting over three weeks for confirmation of what was obvious within days of the shipping updates ceasing is frankly unacceptable. Although the main issue is the need for a more reliable courier service, the customer service was also lax and, had Zwift pushed for a response sooner, they could have resolved this while they still had the product in stock.

During trial membership, had a good experience riding - trainer resistance changes were very realistic. Lack of signage and directions leads to some confusion, but overall, good workout. However, account support was useless. Initially, I was unable to sign in online or with Companion app. I could only log in on Zwift app. They discovered a typo in my email address, but couldn't help me correct it and never did. Also, then things got worse. Like other reviewers here, I subscribed during the free 7-day trial period, but Zwift did not recognize my payment and terminated my login in privileges when the trial expired. A week-long string of emails with friendly and fairly responsive support personnel didn't accomplish a thing. They said they wanted to help, but were powerless. Finally cancelled the account and deleted the apps from my devices. Too bad - I enjoyed the riding, but they would not resolve a crucial issue.