Zwift translates your real world effort into speed in the digital one. Your power, measured by the watts you produce, propels you through the digital landscape. Just like the real world, your speed is adjusted for your height, weight and the road gr...
Zwift (zwift.com) has 244 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
Showing 7 reviews with 3 stars · Clear filters
Kelly Y.
Update… since writing this review I’ve had a partial refund and prompt response from customer service team. 1* ~ 3* Really poor customer service. No notice given on subscription renewals and flat out refusal of refund even tho I had emailed before £170 left my account.
Mr P. G.
First of all, this is an excellent platform, and I am unable to fault its variety of rides and training. On the negative side, it's quite expensive, and my main problem is the customer service regarding reporting rides that are not recorded. Normally, I wouldn't have bothered; however, this was an over 100k ride. Luckily, I had the photographic proof. I haven't heard back from them, and this was reported back in December 2024. So come on Zwift, sort it out!! P.S. Not an internet problem.
Kim J.
Ordered a Zwift bike. They only send the frame. Missing handlebars and so on. Been writing them for days. No answer. Order status on website is “in progress”. They took all the money of course. Good software. But dont shop their hardware! Update: they sorted it out after a little to much time without response. Went from 1 to 3 stars
Michaela
Not bad, but I find rouvy more fun. This is after a while just a video game
Mish
Can you please stop with incessant updates to the Windows PC app, every time I don't log in for a few days I have to spend 10 minutes downloading an update and also have to enter the password way too often (I do tick the 'remember me' box). This means I have to spend good 10-15 minutes regularly before I can start my workout, who has time for that?
Richard
I love Zwift when it works... I bought an apple TV to connect Zwift via the companion app solely because I was having so many issues with my laptop being slow to connect and bugs, only to find a whole set on new isses with the companion app connection process! Its so frustrating when it doesnt work. I cant give them a good review until the service becomes more reliable (I get that they are trying to integrate with 3rd party hardware but in my opinion its not currently good enough)
Graham
Enjoying Zwift but have to say the UI is horrible to use a lot of work is required to get it into shape its a real shame since it lets down the whole system