ZwiftReviews of zwift.com

Bundle aus Rahmen und KICKR wurde bereits nach drei Tagen geliefert – top 👍 Beim Zusammenbau gab es jedoch ein Problem: Die Steckachse ließ sich nicht montieren, da das Gewinde im Rahmen nicht fachgerecht geschnitten war. Ich musste das Gewinde selbst nachschneiden, um den Rahmen per Steckachse überhaupt mit dem KICKR verbinden und das Bike fahrbereit machen zu können. Der Kundenservice hat mich allerdings gut unterstützt und sich mit einem kostenlosen einmonatigen Zwift-Abo für die Umstände entschuldigt – das fand ich fair. Seitdem läuft alles einwandfrei. Das Bike macht richtig Spaß und ich fahre sehr gerne damit! Ride On.

Only 4 because I did have to flex quite a bit to get support to jump back in and assist, with an issue. That said - a C Level Exec is the one who saw my please for help, and he personally saw to it that I was taken care of, and quickly. I'm grateful for him and the entire Zwift Team.

Toller Support – Schlechte Logistik Ich bin begeistert vom Kundenservice (5/5 Sterne) von Zwift. Trotz des hohen Bestellaufkommens wurde schnell und sehr freundlich auf meine Anfragen reagiert. Da die angegebene Lieferzeit überschritten wurde, hat mir das Team als Entschädigung einen kostenlosen Monat Mitgliedschaft gutgeschrieben. Absolut vorbildlich! Das einzige große Manko ist der Versandpartner: FedEx (1/5 Sterne). Meine Pakete hingen tagelang fest und das Tracking war unzuverlässig. Hier besteht dringend Optimierungsbedarf, um die Lieferkette auf das hohe Niveau des Supports zu bringen. Fazit: Der Support gleicht die Mängel im Versand aus. Ich würde jederzeit wieder bei Zwift bestellen.

Got the Zwift bike and Kickr One last week. It was straight forward to assemble, but took a bit of time to figure out where to find the instructions (I recommend checking the video). So far, so good. What I do not like is the subscription that goes with it...But I can use it with some other free apps.

Been using zwift now for 9 months, originally started with the zwift hub one and recently added the zwift ride. In swapping the hub one cog for the new cog v2 the insides had mangled, a common issue it seems with other users reporting the same. The cog was replaced by zwift at no cost. I am still within the included year of subscription, spreading the cost with klarna over 2 years interest free means its cheaper than a gym subscription overall and I am riding 3 or 4 times a week so getting value out of it.

I had some problems with the delivery of my Zwift Ride, one of the packages did not arrive and 2 of the 3 tracking numbers referred to the same package, so something went wrong. It was difficult to come into contact with support, and this has been an issue for other people reading other reviews. There's also a time difference problem between the USA and EU, which does cause some extra delays. But once i did come into contact with support, they resolved my issue in less than 24 hours. And their support is friendly and helpfull. I do hope they improve the reachability of support though.

I cannot recommend the customer service team enough - once you manage to get hold of them that is. Best bet is to email - support@zwift Impossible to speak to on the phone which is annoying but very very good at email communication. I had my zwift hub one for about 3 months, when coming to change my bike on it, there was a fault with the adapter. Having googled and tried the many recommendations by other users, it was time to contact zwift. Back and fourth a few times with email but after 4 days, they sent a replacement next day. Unfortunatly there was a different fault with the replacement - not great but I firmly believe I was just unlucky twice. On emailing the team I was then forwarded to head office who replied promptly with options of refunds, same replacement or different replacement. I chose a different model which arrived in 2 days. Zwift arranged a courier to pick up the two faulty machines and worked around times that suited best to me. Extremely good customer service would highly recommend and I love my wahoo kickr core (note I loved the zwift hub one too). Not 5 stars becuase; - could only contact by email - always a different representative to respond to emails - annoying fault on product would give 4.5 :) Thank you for all your help Ride on.

Meget hurtig levering af Hub trainer