ZwiftReviews of zwift.com

Bin sehr enttäuscht von Zwift. Von meiner Schwester habe ich einen Gutschein erhalten um mein Abo am laufen zu halten. Dieser lässt sich aber gar nicht für das ABO verwenden sondern nur im Shop für sündhaft teure Artikel (die mir noch nicht einmal gefallen) zu erwerben. Katastrophe daher nehme ich von dieser Firma abstand. Es gibt für mich gleichwertige Alternativen.

Zwift Ride handle bar no longer worked properly after 10 months of use. While covered by the guarantee, Zwift doesn't seem to be able to ship a new handlebar within 6 weeks. I don't know how they're planning their supply capacity, yet it's surprising to see that they're apparently out of stock at the beginning of the indoor season.

Its good to ok when it works, but consistent syncing problems between my smart trainer and laptop (which doesn't exist when I use other apps) make it basically unusable.

Update: After a couple of weeks had elapsed since my initial complaint I did receive a refund. I still don't think the process for complaining about connection drop offs is adequate though. A company with appalling customer service. They are fine when everything is working okay, but when things go wrong it all falls apart. The Zwift app crashes repeatedly and all customer service do is get you to check your equipment. The fault lies in the software not my equipment. Too many un tested updates. Avoid as Zwift won't refund you after they have taken your cash.

Zwift itself is fantastic, great kit to use to exercise no faults with it whatsoever. However Customer Service on the other hand is a shambles. Response time is 3/4 days, a request to cancel a payment to change to different payment option impossible. Canceling an item before delivery impossible, only available by email. No option to call anyone in customer service. Then their website under your orders doesn’t have a cancellation button so if you order something and have a change of mind or want to upgrade something you can’t until the item lands on your door then you’ve to return it to them reorder. Not good after sales..

Ich kann jedem nur abraten dort zu bestellen. Man kann die Bestellung nicht stornieren. Auch wenn man es direkt nach der Bestellung machen möchte, heißt man muss warten, bis es zu einem geschickt wird um es dann wieder zu Retournieren und das Ganze muss noch selbst gezahlt werden. Hinzukommt dass nur über FedEx geliefert wird und die er nicht so zuverlässig sind, laut meiner Erfahrung und es auch sehr wenige Filialen gibt. Allein schon durch diese Punkte würde ich eher empfehlen, woanders zu bestellen und lieber ein paar Euro mehr zu zahlen und dafür ein besseren Service.

Zurücksenden geht nur über FEDEX und die Niederlassungen in Deutschland sind mehr als Rare. Zurücksenden daher eher schwierig

First off the good: I've been a member about 6 months and really enjoy the variety of rides available. It works really well with my wahoo kickr core which I use with my road bike and I've definitely upped my fitness. The programme has been a bit glitchy on occasion but never during rides just taking a while to load sometimes The Bad: However, now it won't launch at all. I contacted customer services and it has been a PAINFUL back and forward of emails each suggesting various troubleshooting steps, which if they had just phoned me could have gone through in about 20 mins but because it was by email took about 2 weeks. The last email I received said because my laptop only hit the 'minimum' specs that I should expect a sub-optimal performance, and basically inferred there was nothing else they could do. Let's be clear it's not crashing sometimes - it crashes whenever I launch the programme - so it's completely un-usable. It's such a shame as I really like using the product but they genuinely don't seem to care about keeping me as a customer. It's not a cheap monthly subscription so to not invest in proper tech support seems strange.