ZwiftReviews of zwift.com

Horrible customer support. Long term user of zwift - as an amateur enthusiastic I have found their training programmes fun and motivating. However their customer service support for my faulty zwift unit has been atrocious. I have been passed from pillar to post back to pillar. There are known faults on some units however their customer services team have been instructed to insist on endless senseless software checks. This is infuriating and I assume they insist on these on the basis that people loose the will to carry on and write off the £500 spent for their own sanity.

Despite the unproked war waged by Russia in Ukraine and the death and destruction resulting, Zwift still permits athletes to ride proudly displaying the Russian flag. What an absolute disgrace. Other American companies have walked away from Russia but Zwift remains happy to continue their Russian business turning a billing eye to the many atrocities being committed.

I use Zwift here in Spain for the last 3 years and everything is mostly perfect!!!

I love Zwift when it works... I bought an apple TV to connect Zwift via the companion app solely because I was having so many issues with my laptop being slow to connect and bugs, only to find a whole set on new isses with the companion app connection process! Its so frustrating when it doesnt work. I cant give them a good review until the service becomes more reliable (I get that they are trying to integrate with 3rd party hardware but in my opinion its not currently good enough)

I've been a long time customer of zwift and have referred several of my friends and neighbors to this platform. Just recently I noticed that my membership fee has changed from $18.99 to $21.46 however; everybody else that lives in the same residence as me and province is paying cheaper. Also the number they provided never can get through it keeps saying you're calling during non-business hours I've tried every single hour and it's the same thing very surprised at such a big company that has such poor customer service and still can't give me a reasonable explanation as to why I'm paying more than the same person in my household.

Great service, after ordering the wrong cassette for the Zwift Hub, I send an e-mail and within 1 working day I got the reply that Zwift will send me the right one without any costs. Initial delivery of the hub went smoothly as well.

Seriously? Several hundred quid for the smart trainer and then you have to keep paying out just to use it. People have gone insane. I was offered a 'free' trial, but it will cost me £500 just to join in. Zwift effectively own your smart trainer.

Initially had quick responses from customer support, however, they then requested further details to pass on which I provided. Since then, every email I have sent to ask for an updated for over two weeks has not been responded to and I’m in no man’s land. Very poor, considering I have been a long time subscriber and recently bought a Zwift Hub bike trainer so have given them a fair amount (for myself) of money over the years.