ZwiftReviews of zwift.com

Absolutely awful. Typical of Zwift. Complete lack of response which follows on from the overall abysmal cycling programme that Zwift offers. One to stay away from

Zwift PLAY controllers don’t work, the calibration does’nt work and there is simply no customer support. Don’t buy their products.

Always problems with log in and connection Keeps asking me for my password over and over and can't get out of the loop though same password works on telephone and to log in on ZWIFT site but NOT in the app. Used ZWIFT now for over a year but I will unsubscribe.

Purchased a zwift hub with a 11 speed cassatte fitted & whilst doing my 1st ride today I started to find it hard to select gears half way through my ride so I stopped & noticed the cassatte was loose, it was so loose that the last few sprockets fell on the floor while taking my bike off the hub, very VERY disappointed with my 1st experience of using zwift!

I have been using Zwift for a few months. I love the app, their products are good quality, and prices for key products (like the Zwift Hub) are very competitive. A few days ago I began experiencing intermittent drop-outs with my Zwift Click. This product has been an absolute game-changer for me, making the whole experience even better than ever. I was therefore very disappointed with the problem, so contacted Zwift customer support. I received a response within a few hours, notifying me that the issue had been escalated to a technical support specialist. I received several emails from this department within a two day period, asking me to carry out specific operations on the Click. I complied with all of these, but had no change to the problem. I then discovered a loose part inside the Click case, when I opened it to replace the battery. I notified Zwift, and they immediately sent me a FOC replacement. This entire scenario took only 2 or 3 days, and I have rarely come across such responsive and helpful customer support. I have read reviews from the past few years seeming to reflect the opposite of this. I can only assume that Zwift has taken notice of this, and made the necessary changes. Either way, I am impressed and happy with their service, and will continue to use their products and services for many years to come.

Terrible customer service - poor quality product Recently purchased a Zwift Hub with Zwift Cog. The cog freewheel spring was damaged from new, so I was unable to use the trainer. Emailed support with pictures, they sent the wrong part replacement out - a washer, not the spring. Went on the chat to explain this and was cut off mid conversation with the support assistant saying they will switch to email. Still no solution after a week of contacting support. Very disappointed. Unless its sorted soon I'll be returning the item and switching brands!

Meget hurtig levering af Hub trainer

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