ZwiftReviews of zwift.com

Zwift customer service was great ⭐⭐⭐⭐⭐

RUN, RUN don't ride away from this app. I can no longer ride after 40 years of cycling and a year of Zwift. I need to cancel. I have tried the online way, emailed and chat box. It appears there is no "customer service cancellation" available. They continue to take my money for services no longer needed, but I will continue to try to cancel by every means necessary.

Oft kommt es vor dass die App sich mit den Rollentrainern nicht verbindet. An den Tagen kann man also dann nicht trainieren. Hat nur in 70% der Fälle die ich es benutzt habe einwandfrei funktioniert aber ich habe 100% bezahlt. Unzufrieden!

Zero customer service. Useless chatbot. It looks as if Zwift do not employ humans. No telephone customer service to be found. So frustrated and a day wasted!

Zwift läuft einwandfrei - macht Spaß & bringt Abwechslung ins Training. Heute kleines Problem mit meiner Mitgliedschaft gehabt - das Zwift Support Team hat mir sofort kompetent weitergeholfen und mein Problem gelöst. Danke !! :-)

I cannot recommend the customer service team enough - once you manage to get hold of them that is. Best bet is to email - support@zwift Impossible to speak to on the phone which is annoying but very very good at email communication. I had my zwift hub one for about 3 months, when coming to change my bike on it, there was a fault with the adapter. Having googled and tried the many recommendations by other users, it was time to contact zwift. Back and fourth a few times with email but after 4 days, they sent a replacement next day. Unfortunatly there was a different fault with the replacement - not great but I firmly believe I was just unlucky twice. On emailing the team I was then forwarded to head office who replied promptly with options of refunds, same replacement or different replacement. I chose a different model which arrived in 2 days. Zwift arranged a courier to pick up the two faulty machines and worked around times that suited best to me. Extremely good customer service would highly recommend and I love my wahoo kickr core (note I loved the zwift hub one too). Not 5 stars becuase; - could only contact by email - always a different representative to respond to emails - annoying fault on product would give 4.5 :) Thank you for all your help Ride on.

I’d write a review about customer service but I can’t because THEY DON’T HAVE CUSTOMER SERVICE!! I pay for something that has nonstop glitches. GO TO ROUVY!

Seit fünf Wintern trainieren wir mit und auf Zwift. Es gibt nichts zu beanstanden. Die Software läuft auf PC und Apple TV problemlos, die virtuellen Umgebungen sind liebevoll gestaltet und abwechslungsreich. Über 20.000 Kilometer sind meine Frau und ich beide schon gefahren, wir sind sind Zwift-Poweruser und profitieren im Sommer draußen von dem gutem Training zwischen Oktober und März. Die Mitgliedschaft unterbrechen oder beenden ist problemlos und einfach möglich über das Webportal.