ZwiftReviews of zwift.com

J'ai acheté le zwift ride et j'ai tout reçu en 3 jours. Un petit souci sur le pignon (le Cog en langage Zwift), 3 jours et 2 mails au service client plus tard et on m'en renvoie un Cog tout neuf ! Malheureusement le carton ne m'est jamais arrivé (je pense à un vol dans ma boîte aux lettres...). J'écris à nouveau au service client et 3 jours plus tard, je reçois un mail très sympathique pour m'annoncer que zwift me renvoi un nouveau Cog ! Je trouve le service client au top !!! Alors oui, il faut patienter quelques jours pour recevoir une réponse par mail mais ils sont très professionnels. Je recommande vraiment et le Zwift ride est génial !

placed an order for an wahoo kickr with zwift cog. got it delivered in 2 days (for The Netherlands). and customer service was nice and helpfull responded within a day. overall a nice experience.

Poor customer support

The company is useless I got banned for complaining that I never got my order. Still banned. Call the support no one ever there.

Ordered a Zwift bike. They only send the frame. Missing handlebars and so on. Been writing them for days. No answer. Order status on website is “in progress”. They took all the money of course. Good software. But dont shop their hardware! Update: they sorted it out after a little to much time without response. Went from 1 to 3 stars

Zwift Ride was delivered with two left cranks, i.e. quality assurance not done and impossible to use it. Hope to receive a positive service experience at least to handle this issue.

Zwift sold their static bike trainer (apparently made by Jet Black) with a choice of cassette for a drive trains of different speeds. They did not mention that the supplied cassette does not work with Campagnolo, in my case, 10 speed. I bought a device which fits to the rear mech and is supposed to correct the shifting spacing. It doesn't. As a result, the only option was erg mode or a noisy drivetrain which wouldn't stay in gear. I found this unenjoyable. There were also numerous problems with the software. I had to update my graphics drivers, which was a struggle. The hub was always slow and uncertain connecting to bluetooth, and I couldn't connect to bluetooth with the HRM if the hub was connected. (I think you are supposed to be able to connect the HRM to the hub, but this never worked.) I enjoyed the virtual races when they were against real people, not bots, but soon tired of the video game style virtual environments. Generally, I did not find the interface intuitive or easy to control which it needs to be when you are doing hard physical work. In particular, selecting erg mode and keeping it in erg mode was frustrating. I looked at a number of reviews for Zwift, none of which mentioned these issues. I assume brands get the reviews they pay for.

App'en er fin med kundesupport sucks big time. Er blevet trukket for abonnement på trods af pauseret medlemskab. Kontakt til support har været af Kafkaske dimensioner. Jeg afmelder mit abonnement og vender ikke tilbage.