ZwiftReviews of zwift.com

This company does not have customer service. There is no way of contacting them, so If there’s an issue with your order say goodbye to it unless you’re willing to spend endless days on the phone to companies abroad trying to chase them. Buy from wahoo fitness instead as that’s their distributor in uk. I go could go back in time I would have never ordered from Zwift. I am not sure how this company is even running with the non existent customer service.

Ordered a spinning bike, Wahoo Kickr from this website. And two other small items. The two small items has been delivered, in two different parcels and no information send prior to the delivery. The 3000 EUR bike arrived with a transport company, but in the delivery note it was mentioned they should have a bike in return. Which is not the case. Due to this they refused to hand over the spinning bike and just left. For 10 days been trying to get in contact with ZWIFT or Wahoo UK. But not successfull. The support site on the internet is just a chatrobot, sending you in a loop. Finally after long time found a way to write a mail to them, after 3 days got the reply they cannot find my order which in itself is insane. No telephone number on the website. Via google found a number for wahoo UK. When calling that number it says the company is closed. The transport company have written to the sender of the bike but get no reply either. Been chasing the transport company every day since the failed delivery, they are not able to do anything when Zwift is not responding. Next step from my side is to involve police as this is a fraudulent company and reading other reviews here it seems there is a pattern. But doubt very much the police will do anything. DONT BUY ANY HARDWARE FROM ZWIFT.COM is my advise. I am sad I did not read trustpilot before I wasted 3000 EUR.

I recently ordered the Zwift Ride. Two packages arrived on time but the main package which contained the bike frame arrived late with poor info on when it would actually arrive. I contacted Zwift customer support. I never got a response. Once the frame arrived the box was ripped and damaged. It was evident that it had been opened as the new tap was used to close it. Inside the frame was chipped and scratched. The bike chain was twisted. There was a random red metal bar in the box which had no place being in the box. I shared photos with Zwift customer service via email. Still no response!

Dont buy nothing. Dont have customer support. Impossible solve problems, and dont works return web

I did hesitate. Let me tell you why (i) Zwift has many terrible customer reviews on Trustpilot, and (ii) Zwift being a brilliant software company surely can not make brilliant hardware. Anyway, I was in the market for buying a new exercise bike and wanted a realistic training experience. After some research, I found the Zwift Ride review on the Cycling Weekly website. It was an extensive and well balanced assessment undertaken by an expert over a six month period. This sold me on the Zwift Ride solution which I ordered directly from Zwift the next day. They have a small warehouse facility in Manchester and stock is held in UK. To my surprise everything turned up 24 hours later. Yes, it comes in three boxes, but I think that is best, since two boxes are quite heavy and awkward to lift. Anyway, 30 minutes later everything was built, up and running. The quality of the Zwift Ride hardware is absolutely fantastic and surpassed all my expectations. Well done Zwift! Very impressed.

Abysmal customer service. Beware of buying from Zwift. Your order is actually likely to contain two or more packages, sent by different couriers - in itself, totally frustrating; why force a supposedly valued customer to deal with several different companies post-order? In my case, during a period of cold/wet weather I have ordered a Zwift Kickr Core and its controls. The controls were delivered by FedEx, meanwhile DPD claim to have attempted to deliver the main package. They have then immediately sent it back to Base Logistics, who have not yet received it - there is no option to reschedule my delivery, nor confirmation that Base Logistics have even received this. Base Logistics are unable to help and advise getting back in touch with Zwift. There is an absolutely useless chatbot on their website - easily the worst I have ever used; it simply redirects you to information on their site. You cannot call Zwift, therefore the only other option is to send an email to their support team and wait for a response - there is no guidance on how long you can expect to wait. So here I am, waiting for the product I bought at the time I need it the most, unable to train, unable to get hold of anyone or reschedule a delivery. This is the worst customer service experience I've had in a long time and the Zwift Forum is littered with similar examples. As a company, they really need to sort themselves out and stop treating customers with contempt once the order is placed. I'm incredibly dissapointed.

as some others have already said, you will NOT get a reply from zwift regarding anything. I too have ordered and am waiting for a 550 euro trainer and my emails are being ignored, as well as forum posts. Just get a trainer somewhere else y'all. EDIT: Obviously reaching out to them has been a pain but now one of their associates seems to be looking into the issue with the warehouse so I've changed my score from 1/5 to 2/5. EDIT2: While reaching them at first was difficult, once i got a hold of someone they more than met my expectations. Obviously "be patient" is the last thing i wanted to hear but it pays off = seem to be people at zwift actually care alot. 2/5 to 5/5

Shocking customer service. Tried to get a refund on a subscription, still waiting 15 day later for it to hit my bank and there is nobody on customer services. AVOID!!!