ZwiftReviews of zwift.com

I got a Zwift bike and it started to creak shortly after using it. I contacted the customer service and all the solutions they provided resulted with me spending more and more of my time to fix the issue. I asked them to send someone to fix the problem or replace the frame but they said they can not do that and I should deal it with myself. Spend days of my time and only got compensated by 2 months of free sub.

Dårlig kan ikke få nogen hjælp det samme de siger være gang og har gjordt det som de siger så bag ord frem til dem af de samme skulle tror jeg snakke med en AI Free rid virker ikke køre wahoo kickr move

Der Support ist leider unterirdisch. Man fragt nach, welchen Freilauf man für ein Kettenwechsel benötigt. Man kauft einen, dann stellt sich herraus, dass es der falsche ist. Man stellt Support zur Rede... Und hält Kunden für blöd.

I have been using Zwift for a couple of years now. This is a great way to get in a good workout without dodging traffic, and riding on terrible roads. There is always a lot of riders on Zwift, usually 6,000 plus, so you will have plenty of riders to ride with. I especially like the races and the mountains, also the robopacers are great. Another thing is that you can ride anytime of the day. Many good features about Zwift. I plan to stick with Zwift.

As soon as one full year is payed fore., App is unresponsive. Can login, but not pair devices. Hate this bu..

I've been using Zwift since 2015. Prior to that, indoor workouts were DVDs and dumb trainers that you manually changed the resistance on, and they were a drag. The short version of this review is that Zwift is a robust community where you can find everything from structured workouts and racing, to short and long (100 mile) group rides where folks motivate each other to do their best. The software works with a vast array of devices and makes it easy to get your miles in without having to gear up and head outdoors--or to prepare for your rides outdoors.

I have used Zwift for about 2 years, and during that time have had issues with 3 items; Zwift Hub trainer, Zwift Click gear shifter, and Zwift Play Controllers. You would think this would lead to a bad review, especially since I have read many terrible reviews about customer service. BUT NO!! In each instance, customer service has been amazing, and has resulted in new FOC replacements being delivered to me within days of my initial contact! As an example, two days ago I contacted Zwift customer service to explain a problem with the play controllers. They responded within a few minutes (yes, minutes!), asked me to try a restart protocol. I let them know a few minutes later that it didn't work, and received a reply 5 minutes later requesting a 30-second video showing the issue. I sent this, and within half an hour had a response asking for my shipping address so they could send a replacement, which is arriving today! This is exemplary service by any standard. I can only assume that they have had issues in the past, in which case, kudos to Zwift for turning them around so drastically.

Update… since writing this review I’ve had a partial refund and prompt response from customer service team. 1* ~ 3* Really poor customer service. No notice given on subscription renewals and flat out refusal of refund even tho I had emailed before £170 left my account.