Zwift translates your real world effort into speed in the digital one. Your power, measured by the watts you produce, propels you through the digital landscape. Just like the real world, your speed is adjusted for your height, weight and the road gr...
Zwift (zwift.com) has 244 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
Excellent
244 approved reviews, newest moderated first
jloveridge
I am trying to get a refund from Zwift based on the fact that I cancelled within 30 days of my first annual subscription. Have emailed them several times without receiving any response and tried - unsuccessfully - to get anything useful from their chat bot. How do I get the refund I am due?
PS-RG
To be such a big name in the cycling world, the graphics are embarrassingly bad, like playing a very, very old game.
Lewis P.
Been trying to return a parcel for 2 weeks. Zwift return portal automatically gives you a FedEx return label, which is great is there was any FedEx drop off points around your area, which there isn’t for me. Emailed customer service 10 days ago and the experience is nothing less than shocking. I only receive a response every 2-3 days and it’s a useless one at that. Somebody finally offered to get FedEx to pick the parcel up, but when I mentioned I’m not home till 4pm, they responded with I can see you’re home till 4pm and book the collection for when I wasn’t at home. Sent me the link to book it myself but you cannot because you need Zwifts company account login which is comical. I’m still left with the return parcel 2 weeks later and the automated, pre typed responses are getting me nowhere. Quick to take your money but don’t help to give back. Much better service with other companies I’m afraid. Would not be recommending.
Matthias
Hub and program worked fine. Yearly auto payment after I quit using zwift. I got my money back. Email response after two days.
Tobias W.
I had a problem with my controller on my Zwift ride. The support team was super fast in solving my problem. I'm very happy to get my problem solved in such a uncomplicated and easy way they helped me. Thumps up and a huge thank you for the support team!
romain B.
Service client déplorable... J ai pris un abonnement annuel. Qui a été retiré au niveau bancaire mais il n a jamais été activé, je n ai jamais reçu le mail.. J en suis à dix mails et je pense que c est une ia qui me répond.... Ils me demandent d annuler sur le lien du mail que je n ai jamais reçu.... On est fin janvier et le sujet dur depuis le 10 décembre.. J ai dû prendre un autre abonnement pour utiliser le matériel. Insupportable Romain
Germain B.
Bonjour, J’ai acheté le Zwift ride après avoir vu des vidéos sur internet. Le vélo ne va pas. Des bruits affreux, une sensation de poudre du grain à chaque coup de pédales. Trois semaines d’échanges avec le service client, par mail bien sûr. Une dizaine de vidéos plus tard et à peut près autant de mail ça ne fonctionne toujours pas. Maintenant ils veulent me renvoyer directement en direct chez Wahoo… Je pense que c’est une qualité proche de zéro. Je viens de demander le renvoi et remboursement et vous déconseille de l’acheter ou bien je vous souhaite beaucoup de chance.
steven J.
Zwift make some great aids for cyclists in their fight for fitness. The one thing that let's them down is non existence customer service. Purchase with caution if you need help.