David P.
Internet down on Wednesday afternoon
Internet down on Wednesday afternoon Called Thursday morning E mail looking into it Friday they book a visit for Monday morning wife works from home unfortunately will have to go to office Called help centre they will email and get back to me Asked for head office address or number he very confidently gave it to me , unfortunately it’s the number I called him on It’s a shame as the service has been great but 5 days? And possibly more to solve a problem? Asked them send me a router as you have checked the line they ( call centre) don’t think we can do that No way at all to contact anyone but a call centre who really have no idea
Response from ZoomOnlineJul 1, 2026
Hi David Were truly sorry for the poor customer experience. The outage was unfortunate and not a great moment for us. Unfortunately inspite of our teams tirelous efforts to assist our backhaul provider, the damage caused to their fiber as a result of construction work in the area affected the resolution time. We hope you received the letter sent out to all our affected customers from our CEO which reflects the ownership we took of the outage and our sincerest apology for the downtime. We certainly will work harder to improve. Regards ZoomOnline Customer Support Team