ZLINE Kitchen and BathReviews of zlinekitchen.com

All I can say is the customer service at zline was amazing! The people were very friendly! Which is key to me!!!! What ever question I asked I got an answer to right away! I will definitely be recommending this company to all my friends and family!

I have been so impressed with the level of communication from Zline. At a time when customer service seems to be on the decline, Zline got it right! Clear and concise communication, consistent and timely follow through and a pleasant experience all around! They demonstrate real concern for customer satisfaction. Well done!

My husband and I moved into our new home in December 2022. We used ZLine products at the suggestion of our builders and boy have we regretted it! We have already had to have our range serviced due to non-functioning burners, the ovens leak liquids between the glass, the cooking timer won't work and the clock does not keep the current time no matter how many times I reset it. Oh! And where does it make sense for the oven to count UP how long it's been heating??? Maybe that's why the actual cooking timer won't work... Most recently, and most egregiously, I was heating water for tea in a ceramic mug in the microwave (which is drawer style). I started hearing a noise and looked inside to discover literal sparks shooting out from the back right corner. I stopped it immediately, of course. I restarted it again a few minutes later to see if it was a fluke and, nope, the sparks continued. It has been days since reporting the issue with no response other than the automated "we received your complaint" email. THIS after issues with the drawer speeding up and opening aggressively and then slowing down to barely opening without having to pull the handle. We've had better products that we bought from the "regular" brands. Luxury? Upscale? Not. At. All.

Lower element melted in my dual fuel stove for the second time in four months, and now the part is unavailable from the Zline parts website. First, I attempted to call the Zline phone number listed on their website--no answer after 1.5 hours of waiting. Then I tried requesting parts assistance from Zline parts website three weeks ago and received no response. Finally, I submitted a general customer service inquiry on the Zline website (two weeks ago) and I have received no response. In the meantime I have no working oven. That said, we also had a problem with a broken microwave door in December 2022, and received much better customer service at that time (problem was resolved). I'm not sure why there has been such a dramatic decline in customer service since that time. Update (1/30/24): I have now been contacted by Zline.

We purchased a Zline Stove last year. It was delivered with a bad gasket. We sent pictures and video and they sent us the wrong part, then sent a new door, the third attempt sent a repair man who fixed it. Then the nonsense with the Carbon Monoxide recall. First they sent a repair part then they asked us not to use our oven as the repair was not an adequate repair. We were offered a Carbon Monoxide detector, a refund or a new oven we chose the new oven. After weeks of waiting on a new oven it is delivered and it does not work. It takes two days to get someone on the phone and they want me to send multiple videos of an oven that simply does not turn on. I am not wasting my time. I would simply like this oven removed from my home as I have lost all faith in the product.

I remodel my kitchen in June 2023. I bought a double oven, vent wall mount, dishwasher 6 burner stove top, and refrigerator. One of the drawers in the refrigerator is broken. I have called every day and sent numerous emails to their customer support. I just need someone to call to give me some information on how to order a replacement drawer. For the past 2 weeks, no one has returned my call. This is such poor customer service. This is supposed to be a luxury appliance can I get some luxury customer service. I would never ever ever buy another Zline product.

Just wanted to say Buyer Beware. I loved my zline from the start, cooked beautifully! Then the oven started heating up slower. 30 min to preheat turned into an hour and eventually stopped altogether. My oven is not even 3 years old and the “best” zline could do for me was to send me parts that they believe needed fixed based off a phone conversation and photos. Not only that but I had to try to find a mechanic to install the new parts and could not find anyone, even off the list they provided me, to work on it. I am so broken hearted that the company won’t send anyone to fix my oven or send me a new one or just refund me since they claim this problem has not occurred before. Hoping to provide clarity for anyone thinking about purchasing a zline appliance.

Have not been able to use our RG36 oven since we installed it in March 2022. They had a recall in July 2023 and have tried to fix it twice. If you use it carbon dioxide from the propane pours into the kitchen. Still waiting to hear back from them with a new part to fix it and a Sears tech to install it. Last time they sent Sears but no part. Beyond irritating.