ZLINE Kitchen and BathReviews of zlinekitchen.com

An amazing associate, Brittney resolved our problems with our microwave incredibly efficiently and made us feel she did indeed care. Very helpful and so very pleasant. She was tremendously helpful and you have a wonderful representative.

Best costumer service

Purchased a rangehood 2 years ago, loved the design but never heard of the company and was a little unsettled. My installer said it was the easiest hood he had ever installed. 2 years later had my counters replaced and somehow a knob from the hood got lost. Email Zline got back to me within 24 hours, they requested a photo and within a week they send me not 1 knob but 2! Best Customer service ever, and l love the hood!! Highly Recommend

Purchased the whole set, over $15,000. Fridge and microwave are still working, very clunky though. Range burners wouldnt light consistently. Took 2 months for a 3rd party tech to come out. Worked for a minute and then back to not working. Just use a lighter now. Have a beverage fridge now that freezes everything. The whole back of the unit was full of ice in the vents. Thawed it out and dried completely, set thermostat for 41 , 2 weeks later had alcoholic beverages frozen again. Been 3 weeks and still no idea when it will be serviced. After a full week of questions and pictures. I was told to be patient. In the meantime i have no fridge 3 plus weeks and counting. Please dont buy this junk

Purchased a 48” range, panel-ready fridge and dishwasher and microwave drawer. Fridge arrived with deep gouges and a broken leveling foot. Range would not flow gas. ZLine tortured us with endless cycles of sending repair parts and scheduling 3rd party repair services. Never fixed it. They promised us a refund after 10 months of torture. We purchased a wonderful Wolf range after learning they were going to refund us. Talked to people all the way to their CEO about our situation with promises to make it right. Turns out…. They never actually provided a refund. My family is out over $6000. These people are crooks and criminals peddling a crappy product. Buyer Beware!!!!

Great customer service from ZLINE! I reached out about an issue with our microwave. After providing some additional information, they responded quickly and resolved the issue right away. Really appreciate how easy and responsive they were to work with!

Brittney was very helpful and is ordering what I need to repair oven element

Purchased an entire kitchen package for nearly $15,000. Refrigerator quit working within the first 60 days. They sent a repair personnel who had no idea how to fix it. Over the next 2 1/2 months I had canceled appointments and no-shows. After 3 months without a refrigerator, they finally replaced it. A month later, the ice machine quit working, and they replaced the ice machine. A few months after that, the ice machine was leaking water all over the refrigerator, so they decided to replace the whole refrigerator again. One month after that the ice machine quit working again, and they told me they would not do anything to help me because the original purchase was beyond 1 year and it's out of warranty. Right after I got my first replacement refrigerator the cooling fan on the range would not turn off. The burners would also light so aggressively that it would burn the hairs on your hands. After 9 service calls and 3 or 4 months they could not fix it and agreed to replace it. They set a new range which was different than the one I purchased and it would not fit. They don't handle installation so I had to modify my cabinets. The gas connection was also different and I had to run to several different stores to get a correct gas hose. The large oven on range quit working after about 30 days. They replaced it again, which took several weeks, and go figure they sent the original unit which was now too small for the space since I modify the cabinets one time already. 3 more weeks went by and they sent the correct unit which is finally working correctly, but I've only had it for two months A few months after I installed the microwave, during use, it would shut off in the drawer wouldn't open on its own. They did replace the microwave and so far no issues with the replacement. About nine months after I had the dishwasher, it quit working and had an error code, and they offered a replacement which I received. One month after receiving that one and installing it, the same thing happened and they sent me another new one. The only item I have not had an issue with is the exhaust hood, which I rarely use. In the 18 months, I've never had all four of them working at the same time after the first 30 days. Right now the ice machine is broke and they will do nothing to fix it. Understand that even though they replaced the items, they will not pay to have them in stone, so I personally had to unhook and reinstall the dishwasher twice, unhook and reinstall the waterline on the refrigerator several times, remove and reinstall the microwave, which is a built-in unit, an unhooked and reconnect the gas line to the range during the removal and installation which is not easy considering that 48" wide unit weighs over 300lbs. Bottom line is Zline should not be considered a premium appliance company. Their service network is horrible as most of their technicians have never even seen their appliances. I've had several conversations with their service tax and they shared many horror stories about having to deal with Zline appliances. And my last house we had Thermidor and had no issues, and the house prior to that we had top of the line GE and no issues. Purchasing the Zline equipment package will go down as one of the worst purchases I've ever made in my life.